Article ID: 265314 - View products that this article applies to.
This article was previously published under Q265314
When you attempt to play an audio CD after you use a data CD-ROM, you may receive an error message that states that there is no CD in the drive. The exact error message that is displayed is determined by the program. Some programs, such as Microsoft Windows Media Player 7, may not detect the audio CD even if you eject and reinsert it several times. times. The error message that you receive may be similar to the following sample error message:
This problem occurs only if the Auto Insert Notification option is disabled for the CD-ROM or DVD-ROM drive. This option is typically available on the Settings tab in the properties for the CD-ROM or DVD-ROM drive.
No valid drive/disc found
The CD interpretation layer does not handle the result of an inquiry command, which causes it to report that an audio CD is not supported.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name OS ----------------------------------------------------------------- 06/21/2000 12:47pm 4.10.2185 31,931 Cdvsd.vxd Windows 98 06/21/2000 12:33pm 4.10.2224 32,443 Cdvsd.vxd Windows 98 Second Edition
When this behavior occurs, try removing and reinserting the audio CD to resolve the issue.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/206071/EN-US/ )General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Contact us for more help
Connect with Answer Desk for expert help.