Error: "Bluetooth peripheral device driver not found" when you try to connect a bluetooth device

Article translations Article translations
Article ID: 2654568 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to connect your Bluetooth device to your Windows 7 computer, you may receive the following error:
Bluetooth peripheral device driver not found

CAUSE

This error can occur if you do not have a device driver installed or if you have an outdated device driver for your Bluetooth device.

RESOLUTION

To resolve this issue, you will need to install the device driver for your Bluetooth device. If the device came with a CD or DVD containing device drivers compatible with your version of Windows, insert that disk into the disk drive and follow the instructions to install the driver. 

If your Bluetooth device did not come with a driver installation disk, you will need to go to the device manufacturer's website and download and install the latest driver for your device. To do this, go to the hardware manufacturer and search on the latest version Bluetooth driver for your device. Follow the instructions.

Windows 7 Compatibility Center


Windows Mobile Devices

If youre using a Windows Mobile device, follow the steps below to updte to the latest version of Windows Mobile Device Center 6.1
  1. Go to the Microsoft Windows Mobile Device Center 6.1 site
  2. Click Continue.
  3. If prompted, download the Windows Genuine Advantage software.
  4. Click Download, then click Run.
  5. Follow the onscreen instructions to install Microsoft Windows Mobile Device Center 6.1.
  6. Click the Start button, type device manager in the Search box, then click Device Manager.
  7. Expand Unknown Device, right click on Bluetooth Peripheral Device, then click Update driver software.
  8. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer.
  9. Select Bluetooth radio from the list. Under Company name choose Microsoft Corporation, then under Drivers, choose the latest version of Windows Mobile-Based Device Support.
  10. Click Next. If any warnings should appear, click Ignore, then when prompted, click Finish.
  11. Restart your computer.

MORE INFORMATION

For more information about Windows Genuine Advantage:
Genuine Windows

For more information about Windows Mobile Device Center:
Windows Mobile Device Center

For more information on installing Bluetooth devices:

Update a driver for hardware that isn’t working properly

Add a Bluetooth enabled device to your computer

Change settings for a Bluetooth enabled device

Properties

Article ID: 2654568 - Last Review: March 14, 2012 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
KB2654568

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com