Article ID: 2654568 - View products that this article applies to.
When you try to connect your Bluetooth device to your Windows 7 computer, you may receive the following error:
Bluetooth peripheral device driver not found
This error can occur if you do not have a device driver installed or if you have an outdated device driver for your Bluetooth device.
To resolve this issue, you will need to install the device driver for your Bluetooth device. If the device came with a CD or DVD containing device drivers compatible with your version of Windows, insert that disk into the disk drive and follow the instructions to install the driver.
If your Bluetooth device did not come with a driver installation disk, you will need to go to the device manufacturer's website and download and install the latest driver for your device. To do this, go to the hardware manufacturer and search on the latest version Bluetooth driver for your device. Follow the instructions.
Windows 7 Compatibility Center
Windows Mobile DevicesIf youre using a Windows Mobile device, follow the steps below to updte to the latest version of Windows Mobile Device Center 6.1
For more information about Windows Genuine Advantage:
For more information about Windows Mobile Device Center:
Windows Mobile Device Center
For more information on installing Bluetooth devices:
Update a driver for hardware that isn’t working properly
Add a Bluetooth enabled device to your computer
Change settings for a Bluetooth enabled device
Article ID: 2654568 - Last Review: March 14, 2012 - Revision: 2.0
Contact us for more help