Article ID: 2655130 - Last Review: January 13, 2012 - Revision: 4.0

Error message when you try to synchronize a Dynamics CRM 4.0 client to Outlook: "An unknown error occurred while synchronizing data to Outlook"

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SYMPTOMS

You may receive the following error message when you try to synchronize Microsoft Outlook with a Microsoft Dynamics CRM 4.0 Citrix client:
An unknown error occurred while synchronizing data to Outlook.
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CAUSE

This issue occurs because, by default, Microsoft SQL Server CE does not support mapped drives.

Note SQL Server CE requires UNC paths.
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RESOLUTION

To resolve this issue, follow these steps:
  1. Install Microsoft Dynamics CRM 4.0 Update Rollup 20. For more information about how to download and install Microsoft Dynamics CRM 4.0 Update Rollup 20, visit the following Microsoft website:
    http://www.microsoft.com/download/en/details.aspx?id=28011 (http://www.microsoft.com/download/en/details.aspx?id=28011)
  2. Update the environment configuration settings in the Microsoft.crm.se.orgdborgsettingstool.exe.xml file.

    Note By default, the Microsoft.crm.se.orgdborgsettingstool.exe.xml file is located in the following folder:
    \Program Files\Microsoft Dynamics CRM\Server\bin\Tools
  3. Update the ClientExpandPathsToUNC database setting by using the Microsoft.crm.se.orgdborgsettingstool.exe tool. To do this, follow these steps:
    1. Start the Microsoft.crm.se.orgdborgsettingstool.exe tool.

      Note By default, the Microsoft.crm.se.orgdborgsettingstool.exe file is located in the following folder:
      \Program Files\Microsoft Dynamics CRM\Server\bin\Tools
    2. Type the following command, and then press Enter:
      microsoft.crm.se.orgdborgsettingstool update crm_organization ClientExpandPathsToUNC TRUE
      Note In this command, the crm_organization placeholder is the name of your organization.
  4. Verify the updated setting. To do this, type the following command, and then press Enter:
    microsoft.crm.se.orgdborgsettingstool retrieve
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REFERENCES

For more information about the Microsoft.crm.se.orgdborgsettingstool.exe tool, see the following article in the Microsoft Knowledge Base:
2479288  (http://support.microsoft.com/kb/2479288/en-us/ ) A new tool that retrieves and changes the Organization level settings in Microsoft Dynamics CRM 4.0 configurations is available
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APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
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Keywords: 
kbmbsmigrate kbsurveynew KB2655130
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