Norton AntiVirus Error Message When You Install SP1

When you install Windows 2000 Service Pack 1 (SP1) or Service Pack 2 (SP2) on a computer with Symantec Norton AntiVirus 6.10.01, you are prompted to quarantine or ignore the Xmldso.cab file. If you choose to quarantine the file, you may receive the following Norton AntiVirus error message: You receive the error message even after you remove SP1.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base: To work around this behavior, close all programs and disable any anti-virus software before you install a Windows 2000 service pack.

The Windows 2000 SP1 Readme.txt file states: According to Symantec Technical Support, the Office 2000 NAV plugin needs to be uninstalled manually before installing SP1. For more details, please refer to information on Symantec's web site at:


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