Article ID: 2658486
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When you try to open OneNote from the icon in Outlook, you receive the following error:

Before you can use this feature, OneNote must start for the first time. You can return here and try again after OneNote starts.


This error can appear if you haven't started OneNote previously.


To resolve this issue, follow these steps:
  1. Open OneNote:
    • In Windows 7, click the Start button, and then click All Programs. Click the Microsoft Office folder, and then double-click Microsoft OneNote.
    • In Windows 8, open OneNote from the Apps menu.
  2. Close OneNote by clicking the red 'X' in the upper-right corner.
  3. Open Outlook, then open OneNote.

More information

For more information about Microsoft OneNote, visit the OneNote product page.


Article ID: 2658486 - Last Review: May 28, 2014 - Revision: 3.2

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