Windows Anytime Upgrade Fails with error "anytime upgrade failed. Go online to resolve the issue"

Article ID: 2658652 - View products that this article applies to.
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SYMPTOMS

You may receive error "anytime upgrade failed. Go online to resolve the issue" when run Windows Anytime Upgrade (WAU) from Windows 7.

CAUSE

This issue happens due to partially installed Service Pack 1 for Windows 7. Some Service Pack components are still remained in the system.

WORKAROUND

The upgrade should complete successfully after removing the partially installed Service Pack 1 from the System.

To remove Service Pack 1:

Open an elevated Command Prompt window.

On 32 bit system: input below command: 
Dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105 

On 64bit system: input below command:
Dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 

Dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514
 

MORE INFORMATION

Windows Anytime Upgrade (WAU) is a method to perform upgrade from a lower edition of Windows 7 to a higher edition of Windows 7. Windows Anytime Upgrade isn't available in all editions of Windows 7, such as Windows 7 Ultimate edition.

Check Anytime upgrade logs located at:
%userprofile%\AppData\Local\Microsoft\Windows\Windows Anytime Upgrade
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2658652 - Last Review: December 21, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Service Pack 1
Keywords: 
KB2658652

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