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Symptoms

When you try to send or to receive email in Outlook 2010, you may receive one of these error messages:

0x8004010F: Outlook data file cannot be accessed.

or

0x8004010F: The operation failed. An object could not be found.

Cause

The error 0x8004010F can occur if your profile is configured incorrectly.

Resolution

To resolve error 0x8004010F , identify the current location of your default Outlook data file, and then create a new Outlook profile. To do this follow these steps:

Step 1- Locate the default Outlook data file

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  1. Click Start
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    , and then click Control Panel.
  2. In Control Panel, click Mail.
  3. In the Mail Setup - Outlook dialog box, click Show Profiles.
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    See image: Show Profiles
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  4. Select your current Outlook profile, and then click Properties.
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    See image: Properties
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  5. In the Mail Setup - Outlook dialog box, click Data Files.
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    See image: Data Files
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  6. Select the Data Files tab in the Account Settings dialog box, and then note the name and location of the default data file for your profile (a check mark will denote the default data file).
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    See image: Data Files tab
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  7. Click Close.
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Step 2 - Create a new Outlook profile

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Now that you know the name and location of the default data file for your profile, follow ONLY one of these methods to create a new Outlook profile:

Video: How to connect Outlook to your personal email account

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uuid=7ef2bbef-531d-4165-809f-7b928486d318 VideoUrl=http://aka.ms/x4bb4c
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Method 1: Use auto account setup to create an IMAP or POP3 email account.

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IMPORTANT If your email server supports both IMAP and POP3, auto account setup will create an IMAP account by default. You will need to follow the manual steps in order to create a POP3 account. However, if your email server supports ONLY a POP3, auto account setup will create a POP3 account.
  1. Click Start
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    Start
    , and then click Control Panel.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.
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    See image: Show Profiles
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  3. On the General tab in the Mail dialog box, click Add.
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  4. In the New Profile dialog box, type a new profile name, and then click OK.
  5. In the Add New Account dialog box, type your email account information, and then click Next.
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    See image: Add New Account
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  6. After your account is successfully configured, click Finish.
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Method 2: Manually create an IMAP or POP3 email account.

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  1. Click Start
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    Start
    , and then click Control Panel.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.
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  3. On the General tab in the Mail dialog box, click Add.
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  4. In the New Profile dialog box, type a new profile name, and then click OK.
  5. In the Add New Account dialog box, select Manually configure server settings or additional server types, and then click Next.
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  6. In the Choose Service dialog box, select Internet E-mail, and then click Next.
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  7. In the Internet E-mail Settings dialog box, type your account details.
  8. Click Test Account Settings to test your account.
    Note Contact your Internet service provider if you are unsure of the correct account details.

  9. Select Existing Outlook Data File, and then click Browse.
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    See image: Existing Outlook Data File
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  10. In the Open Outlook Data File dialog box, browse to and then select the Outlook data file you previously located. Click OK.
  11. Click Next.
  12. In the Test Account Settings dialog box, click Close.
  13. Click Finish.
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Step 3 - Configure your new Outlook profile as the default profile

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If you want to set the new Outlook profile as the default profile, follow these steps:
  1. On the General tab of the Mail dialog box, select Always use this profile.
  2. Click the drop-down under Always use this profile, and then select the new profile.
  3. Click OK to close the Mail dialog box.
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More information

NOTE: If you have several non default .pst files and need to include them in your Outlook profile, follow these steps:
  1. Start Outlook.
  2. On the File tab, click Open.
  3. Select Open Outlook Data File.
  4. Browse to the folder location that contains your other .pst file, select it, and then click OK.
The newly added .pst file will appear in the Navigation pane.

Properties

Article ID: 2659085 - Last Review: September 13, 2013 - Revision: 8.0
Applies to
  • Microsoft Outlook 2010
  • Microsoft Outlook 2013
Keywords: 
kbvideocontent kbcip KB2659085

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