Article ID: 2659085 - Last Review: May 24, 2012 - Revision: 4.0

Outlook 2010 error: 0x8004010F

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SYMPTOMS

When you try to send or to receive email in Microsoft Outlook 2010, you may receive one of these error messages:

0x8004010F: Outlook data file cannot be accessed.

or

0x8004010F: The operation failed. An object could not be found.

CAUSE

The error can occur if the Outlook 2010 profile is configured incorrectly.

RESOLUTION

To resolve this problem, identify the current location of your default Outlook data file, and then create a new Outlook profile. To do this follow these steps:

Step 1- Locate the default Outlook data file

Click here to show information on how to locate the default Outlook data file.

Step 2 - Create a new Outlook profile

Now that you know the name and location of the default data file for your profile, follow ONLY one of these methods to create a new Outlook profile:

Method 1: Use auto account setup to create an IMAP or POP3 email account.
Method 2: Manually create an IMAP or POP3 email account.

Method 1: Use auto account setup to create an IMAP or POP3 email account.

Click here to show information on how to use auto account setup to create a new profile.

Method 2: Manually create an IMAP or POP3 email account.

Click here to show information on how to manually create a new profile.

Step 3 - Configure your new Outlook profile as the default profile

If you want to set the new Outlook profile as the default profile, follow these steps:
  1. On the General tab of the Mail dialog box, select Always use this profile.
  2. Click the drop-down under Always use this profile, and then select the new profile.
  3. Click OK to close the Mail dialog box.

MORE INFORMATION

NOTE: If you have several non default .pst files and need to include them in your Outlook profile, follow these steps:
  1. Start Outlook 2010.
  2. On the File tab, click Open.
  3. Select Open Outlook Data File.
  4. Browse to the folder location that contains your other .pst file, select it, and then click OK.
The newly added .pst file will appear in the Navigation pane.

APPLIES TO
  • Microsoft Outlook 2010
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