System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
To resolve this problem, identify the current location of your default Outlook data file, and then create a new Outlook profile. To do this follow these steps:
In the Mail Setup - Outlook dialog box, click Show Profiles.
Collapse this imageExpand this image
Select your current Outlook profile, and then click Properties.
Collapse this imageExpand this image
In the Mail Setup - Outlook dialog box, click Data Files.
Collapse this imageExpand this image
Select the Data Files tab in the Account Settings dialog box, and then note the name and location of the default data file for your profile (a check mark will denote the default data file).
IMPORTANT If your email server supports both IMAP and POP3, auto account setup will create an IMAP account by default. You will need to follow the manual steps in order to create a POP3 account. However, if your email server supports ONLY a POP3, auto account setup will create a POP3 account.
Click Start
Collapse this imageExpand this image
, and then click Control Panel.
In the Mail Setup - Outlook dialog box, click Show Profiles.
Collapse this imageExpand this image
On the General tab in the Mail dialog box, click Add.
Collapse this imageExpand this image
In the New Profile dialog box, type a new profile name, and then click OK.
In the Add New Account dialog box, type your email account information, and then click Next.
Collapse this imageExpand this image
After your account is successfully configured, click Finish.
Method 2: Manually create an IMAP or POP3 email account.