Special Function Keys May Not Work on Dell Laptop Computers

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This article was previously published under Q266247

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SYMPTOMS

When you start your computer and log on, the special function key functions may not work. For example, you can press Function+END to cause the BIOS to interpret the keystrokes and mute or "unmute" the sound. This does not work by default. After you perform this operation by using the graphical user interface, the keys start working.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date      Time    Version        Size    File name
   ---------------------------------------------------
   11/02/00  06:48p  5.0.2195.2620  73,296  Wdmaud.sys

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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