Error Message When You Use Windows Explorer to Search for Files or Folders

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Article ID: 266320 - View products that this article applies to.
This article was previously published under Q266320
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SYMPTOMS

When you try to perform a search in Windows Explorer, you may receive the following error message:
The instruction at 0x778aa57 reference memory at "0x3b0046". The memory cannot be read.

CAUSE

This problem can occur if you have added more than 64 file types in Folder Options. For example, this can occur if you previously added more than 64 file types by clicking Folder Options on the Tools menu in Windows Explorer to add file types to the File Types tab.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Properties

Article ID: 266320 - Last Review: October 20, 2013 - Revision: 3.3
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kberrmsg kbfix kbqfe KB266320

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