OL2000: Outlook Body Part Handling Strips Carriage Returns Off of Messages Incoming from AUTODIN

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Article ID: 266335 - View products that this article applies to.
This article was previously published under Q266335
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

Outlook body part handling is stripping carriage returns from messages that are incoming from the AUTODIN Messaging System. As a result, the complete message is opened as a single line.

CAUSE

By default, the rich edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date      Time     Version           Size        File name     
   -------------------------------------------------------------
   9/28/00  8:30AM    9.00.0000.4527    5,324,850   Outllib.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To enable this fix, modify the following registry entry:
  1. Quit Outlook.
  2. Apply the fix in the "Resolution" section.
  3. Start Registry Editor (Regedt32.exe).
  4. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\software\microsoft\office\9.0\outlook\options\Mail
  5. On the Edit menu, click Add Value, and add the following information:
    Value Name: AutodinCR
    Data Type: REG_DWORD
    Value: 0x0, 0x1
    Default: 0x0 (not in registry by default)
    This parameter controls the behavior of the Richedit feature that is used by Outlook.

    Set it to 1 to enable the fix.
  6. Click OK, and quit Registry Editor.
  7. Start Outlook.

Properties

Article ID: 266335 - Last Review: October 20, 2013 - Revision: 3.4
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kbhotfixserver kbqfe KB266335

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