Article ID: 2663586 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
After you remove a connected email account from a Microsoft Exchange Online mailbox in Microsoft Office 365 pre-upgrade, you continue to receive email messages that are sent to the connected account in the Exchange Online mailbox. Additionally, when you open Exchange Control Panel, you don't see any connected accounts under Connected Accounts.
This issue occurs if the subscription object that's associated with the connected account wasn't removed or updated successfully.
To resolve this issue, check whether forwarding rules are set up on the external mail account. If rules are set up, remove them. If no rules are set up, or if the issue persists after you remove the rules, manually remove the connected account. To do this, follow these steps:
For more information about the Windows PowerShell cmdlets that are available for Microsoft Exchange Online, go to the following Microsoft website:
Exchange Online Cmdlets
Still need help? Go to the Office 365 Community
Article ID: 2663586 - Last Review: May 17, 2013 - Revision: 8.0