Notifications do not appear in the notification area and the View Available Networks feature does not work in Windows 7 or in Windows Server 2008 R2

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Article ID: 2664055 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • A computer that is running Windows 7 or Windows Server 2008 R2 is locked.
  • A notification appears in the notification area on the computer.
  • You unlock the computer.
In this scenario, you encounter the following issues:
  • The notification no longer appears in the notification area. Additionally, applications on the computer do not display any other notifications in the notification area.
  • The View Available Networks feature does not display network information.

Cause

This issue occurs because a flag is changed unexpectedly before the notification appears. This behavior causes Windows to treat the notification as an existing notification, even if it is not displayed. Therefore, all other notifications are queued.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201206:14
Explorer.exe6.1.7600.169442,614,78410-Jan-201205:39
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201205:42
Explorer.exe6.1.7600.211232,614,78410-Jan-201205:26
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201205:47
Explorer.exe6.1.7601.177582,616,32010-Jan-201205:28
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201209:20
Explorer.exe6.1.7601.218942,616,32010-Jan-201206:32
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201212:00Not applicable
Explorer.exe6.1.7600.169442,870,27210-Jan-201206:33x64
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201211:52Not applicable
Explorer.exe6.1.7600.211232,870,78410-Jan-201206:17x64
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201209:37Not applicable
Explorer.exe6.1.7601.177582,872,32010-Jan-201206:24x64
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201206:42Not applicable
Explorer.exe6.1.7601.218942,871,80810-Jan-201206:15x64
Explorer.exe6.1.7600.169442,614,78410-Jan-201205:39x86
Explorer.exe6.1.7600.211232,614,78410-Jan-201205:26x86
Explorer.exe6.1.7601.177582,616,32010-Jan-201205:28x86
Explorer.exe6.1.7601.218942,616,32010-Jan-201206:32x86
For all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201205:29Not applicable
Explorer.exe6.1.7600.169444,212,73610-Jan-201205:13IA-64
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201205:29Not applicable
Explorer.exe6.1.7600.211234,212,73610-Jan-201205:10IA-64
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201205:18Not applicable
Explorer.exe6.1.7601.177584,213,24810-Jan-201205:00IA-64
Explorer-ppdlic.xrm-msNot applicable3,06510-Jan-201205:27Not applicable
Explorer.exe6.1.7601.218944,213,24810-Jan-201205:08IA-64
Explorer.exe6.1.7600.169442,614,78410-Jan-201205:39x86
Explorer.exe6.1.7600.211232,614,78410-Jan-201205:26x86
Explorer.exe6.1.7601.177582,616,32010-Jan-201205:28x86
Explorer.exe6.1.7601.218942,616,32010-Jan-201206:32x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_104b391b012153b7eff24e2619a46484_31bf3856ad364e35_6.1.7600.16944_none_718421f9ab46fce7.manifest
File versionNot applicable
File size696
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameX86_7442062cebd9d9a6ba427948fbf07582_31bf3856ad364e35_6.1.7601.17758_none_d5a3a9ae3496f76b.manifest
File versionNot applicable
File size696
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameX86_8923e9d5d6076e985977092a7ba5057f_31bf3856ad364e35_6.1.7601.21894_none_9d3afbf1d8c7ef1f.manifest
File versionNot applicable
File size696
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameX86_8a9e40432a1923ef0a111797a3dd4df4_31bf3856ad364e35_6.1.7600.21123_none_958d5bffc4f79136.manifest
File versionNot applicable
File size696
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16944_none_51b547ffdaf069ff.manifest
File versionNot applicable
File size98,185
Date (UTC)10-Jan-2012
Time (UTC)12:30
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.21123_none_52535c7af3feebd2.manifest
File versionNot applicable
File size98,185
Date (UTC)10-Jan-2012
Time (UTC)06:27
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17758_none_5394d641d81b5738.manifest
File versionNot applicable
File size98,185
Date (UTC)10-Jan-2012
Time (UTC)06:20
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21894_none_53ef3234f15d016a.manifest
File versionNot applicable
File size98,185
Date (UTC)10-Jan-2012
Time (UTC)13:28
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0fe362c184485f827f3a5fa6b17090f3_31bf3856ad364e35_6.1.7601.21894_none_7c6a50714492080a.manifest
File versionNot applicable
File size1,042
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameAmd64_9b64a132bdf2f32ddb77ba4f174885d9_31bf3856ad364e35_6.1.7600.16944_none_a7df4ab7449a842d.manifest
File versionNot applicable
File size1,042
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameAmd64_bebf493d07ee4389c73f3c3c9708e896_31bf3856ad364e35_6.1.7601.17758_none_7dfb2fd8dc5dfc4d.manifest
File versionNot applicable
File size1,042
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameAmd64_fbbf794e1d2f7c7aa65678b5e8e1681d_31bf3856ad364e35_6.1.7600.21123_none_353cda111c03202a.manifest
File versionNot applicable
File size1,042
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16944_none_add3e383934ddb35.manifest
File versionNot applicable
File size98,189
Date (UTC)10-Jan-2012
Time (UTC)13:21
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.21123_none_ae71f7feac5c5d08.manifest
File versionNot applicable
File size98,189
Date (UTC)10-Jan-2012
Time (UTC)13:14
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17758_none_afb371c59078c86e.manifest
File versionNot applicable
File size98,189
Date (UTC)10-Jan-2012
Time (UTC)13:19
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21894_none_b00dcdb8a9ba72a0.manifest
File versionNot applicable
File size98,189
Date (UTC)10-Jan-2012
Time (UTC)13:14
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16944_none_b8288dd5c7ae9d30.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)06:26
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.21123_none_b8c6a250e0bd1f03.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)05:47
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17758_none_ba081c17c4d98a69.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)05:48
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21894_none_ba62780ade1b349b.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)12:57
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_15e909170617c4c7abd7f3817d9b17b1_31bf3856ad364e35_6.1.7601.21894_none_f14f5f0188518c73.manifest
File versionNot applicable
File size1,040
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameIa64_2d563dcf0a7c6901029ecc7069cfa296_31bf3856ad364e35_6.1.7600.16944_none_ca7078490d9a2c22.manifest
File versionNot applicable
File size1,040
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameIa64_a91286420567abf4b8c5a059cb37b74c_31bf3856ad364e35_6.1.7600.21123_none_ba03faf1131046d2.manifest
File versionNot applicable
File size1,040
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameIa64_b5a40423b649361dc9042394e36ed333_31bf3856ad364e35_6.1.7601.17758_none_c96f39e240672198.manifest
File versionNot applicable
File size1,040
Date (UTC)10-Jan-2012
Time (UTC)16:16
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16944_none_51b6ebf5daee72fb.manifest
File versionNot applicable
File size98,187
Date (UTC)10-Jan-2012
Time (UTC)07:01
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.21123_none_52550070f3fcf4ce.manifest
File versionNot applicable
File size98,187
Date (UTC)10-Jan-2012
Time (UTC)06:50
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17758_none_53967a37d8196034.manifest
File versionNot applicable
File size98,187
Date (UTC)10-Jan-2012
Time (UTC)06:51
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21894_none_53f0d62af15b0a66.manifest
File versionNot applicable
File size98,187
Date (UTC)10-Jan-2012
Time (UTC)12:07
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16944_none_b8288dd5c7ae9d30.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)06:26
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.21123_none_b8c6a250e0bd1f03.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)05:47
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17758_none_ba081c17c4d98a69.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)05:48
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21894_none_ba62780ade1b349b.manifest
File versionNot applicable
File size97,119
Date (UTC)10-Jan-2012
Time (UTC)12:57

Properties

Article ID: 2664055 - Last Review: January 4, 2013 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Home Basic
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2664055

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