The Specified Account does not exist when you try to enable BitLocker

Article ID: 2665635 - View products that this article applies to.
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SYMPTOMS

When a new user logins into a machine and attempt to enable BitLocker, he gets the error, "The specified account does not exist."

CAUSE

When the current user account isn’t recognized by the AD, BitLocker receives a standard error code - ERROR_NO_SUCH_USER, which is converted to the standard error message, "The specified account does not exist." 

One reason this error message can be thrown is if the BitLocker wizard failed to back up the recovery password to Active Directory because the account is not fully replicated to all domain controllers, in particular the one the client connected to.

RESOLUTION

Wait for AD replication to complete for the account and try again.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2665635 - Last Review: January 13, 2012 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows 7 Service Pack 1
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 2
  • Windows Server 2008 Service Pack 2
  • Windows Server 2008 R2 Service Pack 1
Keywords: 
KB2665635

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