XFOR: Connector for cc:Mail Cannot Route Mail with Message Headers Larger Than 4 KB

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Article ID: 266711 - View products that this article applies to.
This article was previously published under Q266711
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

A message that contains a message header that is larger than 4 kilobytes (KB), or 4,096 bytes, is returned by the Microsoft Exchange Connector for Lotus cc:Mail with a non-delivery report (NDR).

CAUSE

The Lotus cc:Mail Import/Export utility version 8.2x and earlier limits message headers to 4 KB (4,096 bytes). The Connector for cc:Mail uses the Import/Export utility to process messages and adheres to this limitation.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

MORE INFORMATION

With the Lotus cc:Mail Import/Export utility version 8.2x and later, the message header limit is raised to 160 KB (163,840 bytes).

To make the Connector for cc:Mail recognize the new message header limitation, you must perform the following steps.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Ensure that the newer versions (8.2x or later) of the Lotus cc:Mail Import/Export utility is in place on the Exchange Server computer that is running the Connector for cc:Mail.
  2. Add the following registry key:
    1. Start Registry Editor (Regedt32.exe).
    2. Locate the following key in the registry:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC\Parameters
    3. On the Edit menu, click Add Value, and then add the following registry value:
      Value Name: Max Address Buffer Size
      Data Type: REG_DWORD
      Radix: Hexadecimal
      Value: 28000
    4. Quit Registry Editor.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 266711 - Last Review: October 20, 2013 - Revision: 3.1
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange550sp4fix kbfix kbqfe KB266711

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