How to save Faxes to a Network Location using Windows Fax and Scan

Article ID: 2667712 - View products that this article applies to.
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Symptoms

You configure Windows Fax and Scan to save received faxes to a network share on a Windows 2003 File Server from a Windows 7 client with a Fax modem installed.

The following error occurs: "You do not have security permissions to complete this operation.”

Cause

The folder on the Windows 2003 File server was not shared with correct accounts and permissions.

The full UNC path to the destination folder was used instead of the short name \\machinename\sharedfolder where "sharedfolder" could be a sub-folder 

Resolution

The following steps will configure the shared folder to save the received faxes on the Windows 2003 File Server:

1. Create a shared folder, for example "Receivedfaxes".  This folder on the Windows 2003 File Server requires the Windows 7 machine account added with Full Control permissions and the Network Service account for the Windows 2003 file server added with Full Control Permissions

2. On the Windows 7 machine, open Windows Fax and Scan - Click Tools\Fax Settings\

3. On the General Tab, click "More Options" button then click "Save a copy to" button.  Type the short name path to the shared folder.  Example: \\machinename\receivedfaxes

NOTE:  Do Not Use the full UNC path 

More Information

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2667712 - Last Review: January 19, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Windows 7 Enterprise
  • Windows 7 Professional
Keywords: 
KB2667712

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