Error (2927) - (Unknown error (0x803380e4)) when trying to add a Host or Cluster to System Center Virtual Machine Manager

Article ID: 2668596 - View products that this article applies to.
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SYMPTOMS

Adding a Hyper-V Host or Cluster to a System Center Virtual Machine Manager (SCVMM) server generates the following error message:

Error (2927)
A Hardware Management error has occurred trying to contact server <FQDN_Name>. 
(Unknown error (0x803380e4))
 
Recommended Action
Check that WinRM is installed and running on server <FQDN_Name>. For more information use the command "winrm helpmsg hresult".

CAUSE

This can occur when the WinRM Trusthost policy of the SCVMM server is set to blank. The default is TrustedHosts = *. To determine the WinRm Trusthost setting, run the following command on the SCVMM server from an elevated command prompt:

winrm g winrm/config

Here is a snippet from a Host where the WinRM Trusthost policy is set to blank:

DefaultPorts
HTTP = 5985
HTTPS = 5986
TrustedHosts
Service
RootSDDL = O:NSG:BAD:P(A;;GA;;;BA)S:P(AU;FA;GA;;;WD)(AU;SA;GWGX;;;WD)

Here is a snippet from a Host where the WinRM Trusthost policy is set to the default setting:

DefaultPorts
HTTP = 5985
HTTPS = 5986
TrustedHosts = *
Service
RootSDDL = O:NSG:BAD:P(A;;GA;;;BA)(A;;GA;;;S-1-5-21-2210657229-244641257.

RESOLUTION

To resolve this issue, run the following command from an elevated command prompt with Administrative rights on the SCVMM server:

winrm/config/client @{TrustedHosts="*"}

MORE INFORMATION

The issue described above can be created by deploying a Windows Remote Management (WinRM) AD Group Policy and then removing it, leaving the server in an unknown state once the policy is removed.

GP Policy vs. Preference vs. GP preferences: http://blogs.technet.com/b/grouppolicy/archive/2008/03/04/gp-policy-vs-preference-vs-gp-preferences.aspx

Local Group policy setting found running gpedit.msc:

Local Computer Policy -> Computer Configuration -> Administrative Templates ->Windows Components -> Windows Remote Management (WinRM) -> WinRM Client

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2668596 - Last Review: July 9, 2012 - Revision: 5.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2007
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Service Pack 1
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
  • Microsoft System Center Virtual Machine Manager 2008 Workgroup Edition
  • Microsoft System Center 2012 Virtual Machine Manager
Keywords: 
kbtshoot KB2668596

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