Article ID: 2671093 - View products that this article applies to.
Consider the following scenario: A user can't sign in to any Microsoft Office 365 services by using a user ID that's a member of an Office 365 domain that was formerly configured for federated authentication. In this scenario, when an Office 365 administrator tries to reset the user’s password by using the Office 365 portal or Windows Azure Active Directory Module for Windows PowerShell, the administrator receives the following error message:
Unable to reset this user’s password. Try again later.
This issue occurs if the user is a member of an Office 365 domain that was formerly single sign-on (SSO)-enabled and if the user ID wasn't converted to use standard authentication.
For example, this issue can occur if the following Windows PowerShell cmdlet was used:
To resolve this issue, convert the user ID to a standard (non-federated) type. To do this, follow these steps:
Note The Windows PowerShell cmdlets in this article require the Windows Azure Active Directory Module for Windows PowerShell.
For more information about Windows Azure Active Directory Module for Windows PowerShell, go to the following Microsoft website:
Manage Windows Azure Active Directory by using Windows PowerShell
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Windows Azure Active Directory Forums
Article ID: 2671093 - Last Review: October 31, 2013 - Revision: 16.0
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