Troubleshoot Microsoft Dynamics AX Service Principal Name issues

Article ID: 2671838 - View products that this article applies to.
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SUMMARY

The "Service Principal Name" troubleshooter in Windows 7 and in Windows Server 2008 R2 collects information to help troubleshoot common Kerberos protocol configuration issues for Microsoft Dynamics products. This troubleshooter is integrated with the Microsoft Fix it Center Pro service. This service can perform automated diagnostic analysis to identify solutions.

To run this troubleshooter, follow these steps:
  1. Visit the Microsoft Fix it Center Pro
    (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True)
    portal.
  2. If you are prompted, sign in by using your Windows Live ID.
  3. In the Analysis packages list, click Service Principal Name Troubleshooter Windows 7 and Windows Server 2008 R2.
  4. In the Create Analysis Session window, type a descriptive name for the session, and then click Save.

    Note You will use the name that you enter to view the analysis results later.
  5. Follow the instructions to download and run the analysis package.
  6. To view the analysis results, open the Fix it Center Pro - Analysis
    (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase?shcID=SHC5007487727638252&maximizeDetails=False)
    webpage.
  7. Click the Analysis Session name that you created in step 4 to view possible solutions.

MORE INFORMATION

For more information about Fix it Center Pro, please see:
Microsoft Fix it Center Pro automated diagnostic portal
(http://support.microsoft.com/kb/2672837)
For more information about this troubleshooter and what it scans, please see the following Microsoft Knowledge Base article:
Service Principal Name Troubleshooter Windows 7 and Windows Server 2008 R2
(http://support.microsoft.com/kb/2288402)

Properties

Article ID: 2671838 - Last Review: February 25, 2012 - Revision: 4.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise E
  • Windows 7 Enterprise N
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Microsoft Dynamics AX 2009
  • Microsoft Dynamics AX 2012
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kbsurveynew KB2671838
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