How to troubleshoot Exchange Server 2007 and Exchange Server 2010

Article ID: 2671849 - View products that this article applies to.
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SUMMARY

The "Exchange Server 2007 SP3 and Exchange Server 2010 Troubleshooter for Windows 2008 R2" tool collects a comprehensive set of information for troubleshooting Exchange Server 2007 SP3 and Exchange Server 2010 issues in Windows Server 2008 R2. This troubleshooter is integrated with the Microsoft Fix it Center Pro service. This service can perform automated diagnostic analysis to identify solutions.

To run this troubleshooter, follow these steps:
  1. Visit the Microsoft Fix it Center Pro
    (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True)
    portal.
  2. If you are prompted, sign in by using your Windows Live ID.
  3. In the Analysis packages list, click Exchange Server 2007 SP3 and Exchange Server 2010 Troubleshooter for Windows 2008 R2.
  4. In the Create Analysis Session window, type a descriptive name for the session, and then click Save.

    Note You will use the name that you enter to view the analysis results later.
  5. Follow the instructions to download and run the analysis package.
  6. To view the analysis results, open the Fix it Center Pro - Analysis
    (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase?shcID=SHC5007487727638252&maximizeDetails=False)
    webpage.
  7. Click the Analysis Session name that you created in step 4 to view possible solutions.

MORE INFORMATION

For more information about Fix it Center Pro, please see:
Microsoft Fix it Center Pro automated diagnostic portal
(http://support.microsoft.com/kb/2672837)
For more information about this troubleshooter and what it scans, please see the following Microsoft Knowledge Base article:
Exchange Server 2007 SP3 and Exchange Server 2010 Troubleshooter for Windows 2008 R2
(http://support.microsoft.com/kb/2173280)

Properties

Article ID: 2671849 - Last Review: February 25, 2012 - Revision: 4.0
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Service Pack 1
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2010 Enterprise CAL with Services
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