How to diagnose Microsoft Lync Server 2010 issues

Article ID: 2671852 - View products that this article applies to.
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SUMMARY

The "Lync Server 2010 diagnostics package for Windows Server 2008 R2" tool collects a comprehensive set of information to troubleshoot Lync Server 2010 issues. This troubleshooter is integrated with the Microsoft Fix it Center Pro service. This service can perform automated diagnostic analysis to identify solutions.

To run this troubleshooter, follow these steps:
  1. Visit the Microsoft Fix it Center Pro
    (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True)
    portal.
  2. If you are prompted, sign in by using your Windows Live ID.
  3. In the Analysis packages list, click Lync Server 2010 diagnostics package for Windows Server 2008 R2.
  4. In the Create Analysis Session window, type a descriptive name for the session, and then click Save.

    Note You will use the name that you enter to view the analysis results later.
  5. Follow the instructions to download and run the analysis package.
  6. To view the analysis results, open the Fix it Center Pro - Analysis
    (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase?shcID=SHC5007487727638252&maximizeDetails=False)
    webpage.
  7. Click the Analysis Session name that you created in step 4 to view possible solutions.

MORE INFORMATION

For more information about Fix it Center Pro, please see:
Microsoft Fix it Center Pro automated diagnostic portal
(http://support.microsoft.com/kb/2672837)
For more information about this troubleshooter and what it scans, please see the following Microsoft Knowledge Base article:
Lync Server 2010 Diagnostics Package for Windows Server 2008 R2
(http://support.microsoft.com/kb/2635708)

Properties

Article ID: 2671852 - Last Review: February 24, 2012 - Revision: 4.0
APPLIES TO
  • Microsoft Lync Server 2010 Enterprise Edition
  • Microsoft Lync Server 2010 Standard Edition
Keywords: 
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