SMS: Hotfixes Not Installed If "Full Version" Value Is Missing from the Registry

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Article ID: 267258 - View products that this article applies to.
This article was previously published under Q267258
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

When you attempt to install a Systems Management Server (SMS) hotfix on a secondary site, the hotfix may seem to be installed correctly, or may not be installed. If the hotfix is not installed, you may see the following text in the Qnnnnnn.log file that is generated when you install a hotfix:
Installation aborted. This system is not running SMS version number 2.00.1239.1000. Instead, the version reported is 000.
-or-
Installation aborted. This system is not running SMS version number 2.00.1380.1000. Instead, the version reported is 000.
However, the server is in fact running SMS 2.0 or SMS 2.0 SP1.

The Qnnnnnn.log file is located in the SMS\Logs folder on the site server on which you installed the hotfix. The nnnnnn portion of the file name represents the number of the hotfix you installed.

CAUSE

This behavior can occur if you either installed or upgraded an SMS 2.0 secondary site directly from the SMS Administrator console at the primary site. This issue does not occur on sites that you installed or upgraded by using the CD-ROM.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, manually create or update the required registry value. To create or update this value on secondary sites:
  1. Start Registry Editor.
  2. Locate and click the following registry key:
    HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Setup
  3. If the Full Version value exists, manually update it with the correct data value:
    • SMS 2.0 release version (build 1239): 2.00.1239.0000
    • SMS 2.0 SP1 release version (build 1380): 2.000.1380.1000

  4. If the Full Version value does not exist, create it and add the appropriate data value:
    Value Name: Full Version
    Data Type: REG_SZ
    Value: 2.00.1239.0000 -or- 2.00.1380.0000
  5. Quit Registry Editor.
After you follow these steps, you can continue installing the hotfix.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Properties

Article ID: 267258 - Last Review: February 28, 2014 - Revision: 2.1
APPLIES TO
  • Microsoft Systems Management Server 2.0 Standard Edition
  • Microsoft Systems Management Server 2.0 Service Pack 1
Keywords: 
kbnosurvey kbarchive kbbug kbprb KB267258

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