IEEE 1394 Mass Storage Device Not Present After Resuming From Standby

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View products that this article applies to.

This article was previously published under Q267304

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SYMPTOMS

After resuming from suspend (S3) or hibernate (S4), IEEE 1394 mass storage devices that were attached to the system may not be available in My Computer. In addition, you may experience a Trap 14 Exception Error or the system may hang during the resume process. These latter issues are not limited to mass storage devices, and can exist with any IEEE 1394 device.

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RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for Win 98 should have the following file attributes or later:

   Date       Time      Version      Size      File name   
   ------------------------------------------------------
   06/28/2000 02:07pm   4.10.2223   195,262   Ntkern.vxd  
   06/28/2000 04:18pm   4.10.2227     8,816   Ntmap.sys   
   06/28/2000 04:11pm   4.10.2226    36,720   Ohci1394.sys
   06/28/2000 04:11pm   4.10.2226    36,352   Sbp2port.sys

For Windows ME:

   Date        Time      Version      Size     File name   
  -------------------------------------------------------
   08/29/2000  03:14pm   4.90.3001   203,994   Ntkern.vxd
   08/28/2000  05:15pm   4.90.3001    80,147   Ios.vxd
   08/29/2000  01:03pm   4.90.3001.1  36,528   Sbp2port.sys

Microsoft Windows 98 Second Edition

Before you install the update that is described in this article, you must install the updates that are described in the following Microsoft Knowledge Base articles:

242975 (http://support.microsoft.com/kb/242975/EN-US/ ) Update for 1394 Storage Peripherals in Windows 98 Second Edition

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 (http://support.microsoft.com/kb/295413/EN-US/ ) General Information About Windows Millennium Edition Hotfixes

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 (http://support.microsoft.com/kb/206071/EN-US/ ) General Information About Windows 98 and Windows 98 Second Edition Hotfixes

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APPLIES TO

Microsoft Windows 98 Second Edition
Microsoft Windows Millennium Edition

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kbhotfixserver kbqfe kbenv kbhardware kbprb kbqfe KB267304

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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