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Symptoms

Consider the following scenario:

  • You set a preferred node in a Windows Server 2008 R2-based failover cluster.

  • You set the failback policy of this node to Allow Failback, select the Failback between option, and then set a failback time interval.

  • You move a cluster resource group from the preferred node to another node.

  • You try to shut down the preferred node.

In this scenario, the shutdown operation stops responding at the Shutting down Cluster Service phase. It takes about 30 minutes for the node to shut down.

Cause

This issue occurs because the Cluster service tries to fail back the resource group every 15 minutes when the following conditions are true:

  • A failback time interval is set.

  • The time that is used to shut down the node is longer than the failback time interval.

When the failback process fails, the thread that performs the operation sleeps for 15 minutes. If you try to shut down the Cluster service on this node, the operation waits until the cluster shutdown times out.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7601.21921

4,609,536

11-Feb-2012

06:19

x64

Cluswmi.dll

6.1.7601.21921

542,208

11-Feb-2012

06:21

x64

Cluswmi.mof

Not applicable

76,752

10-Feb-2012

23:58

Not applicable

Cluswmiuninstall.mof

Not applicable

176

10-Feb-2012

23:58

Not applicable

Cluswmi.dll.mui

6.1.7601.21921

15,872

11-Feb-2012

06:24

Not applicable

Cluswmi.mfl

Not applicable

173,684

11-Feb-2012

06:25

Not applicable

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7601.21921

7,752,192

11-Feb-2012

05:12

IA-64

Cluswmi.dll

6.1.7601.21921

887,296

11-Feb-2012

05:13

IA-64

Cluswmi.mof

Not applicable

76,752

10-Feb-2012

23:45

Not applicable

Cluswmiuninstall.mof

Not applicable

176

10-Feb-2012

23:45

Not applicable

Cluswmi.dll.mui

6.1.7601.21921

15,872

11-Feb-2012

05:14

Not applicable

Cluswmi.mfl

Not applicable

173,684

11-Feb-2012

05:06

Not applicable

Workaround

To work around this issue, use one of the following methods:

  • Turn off the failback policy for the preferred node.

  • Set the failback policy setting to Immediately.

  • Turn off the Preferred Node setting.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_02ba71f0a31cc21c545583d3cc457b9c_31bf3856ad364e35_6.1.7601.21921_none_d71b44f43f99f626.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_03038343da3c574de1aba665361a461e_31bf3856ad364e35_6.1.7601.21921_none_219ba05ea89723da.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_09f2c824ed60e184fb1e41059dbfff81_31bf3856ad364e35_6.1.7601.21921_none_15dfa667025af49c.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_0ae3e3ef3d58c095e8900f5f2487915f_31bf3856ad364e35_6.1.7601.21921_none_4fd189cfaa44a091.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_0c266d9b5d174bc796be43ea4df24c30_31bf3856ad364e35_6.1.7601.21921_none_1e24646fbe68b767.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_14ec73fa38edf5f4774f26e931baf0b3_31bf3856ad364e35_6.1.7601.21921_none_4b08d5b821d07cfa.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_15bceb1ec3195c45e91284b0e2bb6a4f_31bf3856ad364e35_6.1.7601.21921_none_1de110badd422507.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_19a3c4973d19e499e456b9049b511582_31bf3856ad364e35_6.1.7601.21921_none_0d1edf0de59ca65e.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_2cff7a3ccfa09cbf6b851a60a31d0f5a_31bf3856ad364e35_6.1.7601.21921_none_178bb90bd76a3d02.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_2e6e9c672e7e7a2e4a8386113526cdfa_31bf3856ad364e35_6.1.7601.21921_none_c2b0114788c602b8.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_2e9788cbc5aa5735e60ef050fb6b67a6_31bf3856ad364e35_6.1.7601.21921_none_792cfc3d5996d03c.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_3aa89c3a6f505de025f3ce9a8594c93b_31bf3856ad364e35_6.1.7601.21921_none_954e773533c39440.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_3d1e7ccedcff13a80841ef5589a8edb9_31bf3856ad364e35_6.1.7601.21921_none_9762700167350d24.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_580ef199baa7e8675e8e709903ec1fb3_31bf3856ad364e35_6.1.7601.21921_none_2afef981979bf712.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_5d3d1d52ccfdd3048b39370aae44cce3_31bf3856ad364e35_6.1.7601.21921_none_1852df3ca94410cb.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_5ea330357e1a3e98d0e32d8a704ea252_31bf3856ad364e35_6.1.7601.21921_none_bb77c8375d9a90ac.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_5f6d5a938a0848e2cdd11cae804d1541_31bf3856ad364e35_6.1.7601.21921_none_8ef0938d73d653ff.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_6c4c2323d4396c6018f9c8e2ce9b8696_31bf3856ad364e35_6.1.7601.21921_none_e6406d328764e79e.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_6df05f0388a022e02e484d3d9558b69a_31bf3856ad364e35_6.1.7601.21921_none_8b7a7473b068c57e.manifest

File version

Not applicable

File size

715

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_6ee33df9260ae98d46b2df08b7fde90a_31bf3856ad364e35_6.1.7601.21921_none_e2d8b976c23bbb53.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_719dbb83f0558a678ec04822c9ec8ec7_31bf3856ad364e35_6.1.7601.21921_none_7a53f3e0a2feef8c.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_7c765453470cfb99b012f5b4d1e0d836_31bf3856ad364e35_6.1.7601.21921_none_e23d6d5e62d38a60.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_80977853f5b6a6b53600af171fcc08b1_31bf3856ad364e35_6.1.7601.21921_none_e4f93b79c2767dc7.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_8358c3107d1cb7fd23dae7f7e6ae1013_31bf3856ad364e35_6.1.7601.21921_none_a2648ecb742ec7fd.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_8a0db2dd5fbba123ef23faaea9e54eec_31bf3856ad364e35_6.1.7601.21921_none_45afcf81c5023c86.manifest

File version

Not applicable

File size

715

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_8bb404b0b6ef192b1dc64570e778e807_31bf3856ad364e35_6.1.7601.21921_none_1eaac7bd65a359cb.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_8c3ef1f107f7c7d0fe4c9fa3a5368c2a_31bf3856ad364e35_6.1.7601.21921_none_61d3521f0a13087c.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_9038eb9709b2dadabaad462740a8a6a2_31bf3856ad364e35_6.1.7601.21921_none_0b08b638cba7babf.manifest

File version

Not applicable

File size

715

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_92e655c7280c1251c10c7586654cba1b_31bf3856ad364e35_6.1.7601.21921_none_35d78c57f24e385a.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_9a9bf060e92c09f6447ff9c6a4ca0954_31bf3856ad364e35_6.1.7601.21921_none_39fcdd5db919b47c.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_9d750c17e18253bcb05d5732d70a4d00_31bf3856ad364e35_6.1.7601.21921_none_f5f68ba0124c15d0.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_a434471ce4f8301b7f2915987a9c43d8_31bf3856ad364e35_6.1.7601.21921_none_69f9aa738535cbc9.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_b0a30065847b00fe4e6b3b745be08140_31bf3856ad364e35_6.1.7601.21921_none_4c9dfc303663a4aa.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_bd0e1601421ad0076b97de0cfb73036c_31bf3856ad364e35_6.1.7601.21921_none_39211d8fea7e318d.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_c26b9d46c1a18deff25f2c3d8a46a3c7_31bf3856ad364e35_6.1.7601.21921_none_0b32b0db28f48ab0.manifest

File version

Not applicable

File size

728

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_c51f291ddbe10354551fe0aad2b0d9e9_31bf3856ad364e35_6.1.7601.21921_none_35b14a76c04e7145.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_ccee203468d3f8fe03918bcac8641358_31bf3856ad364e35_6.1.7601.21921_none_e4afe0ede2f32135.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_ceea48c0624f08437f2b1681b76d9ddf_31bf3856ad364e35_6.1.7601.21921_none_c4157302be03416c.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_eef59f85d02ad4110e5aac190639f254_31bf3856ad364e35_6.1.7601.21921_none_46b9e1fd877c536f.manifest

File version

Not applicable

File size

723

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21921_none_1863806fd153bf0c.manifest

File version

Not applicable

File size

7,438

Date (UTC)

11-Feb-2012

Time (UTC)

06:56

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.1.7601.21921_none_1b1179b3cf9958e9.manifest

File version

Not applicable

File size

6,668

Date (UTC)

11-Feb-2012

Time (UTC)

06:54

Platform

Not applicable

File name

Amd64_microsoft-windows-f..r-cluswmi.resources_31bf3856ad364e35_6.1.7601.21921_en-us_a9563a59cb1f7c86.manifest

File version

Not applicable

File size

3,079

Date (UTC)

11-Feb-2012

Time (UTC)

06:44

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21921_none_22b82ac205b48107.manifest

File version

Not applicable

File size

4,604

Date (UTC)

11-Feb-2012

Time (UTC)

05:41

Platform

Not applicable

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_00b1cae1b5d0d94055c54c49622982f7_31bf3856ad364e35_6.1.7601.21921_none_67a12a4887227d04.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_3184a15b505c8335a9f3e99f7ab47d83_31bf3856ad364e35_6.1.7601.21921_none_feb466ba9961b5b4.manifest

File version

Not applicable

File size

1,070

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_32481c8abab76863876a33a5f6618f47_31bf3856ad364e35_6.1.7601.21921_none_91777bbf1fcb91f0.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_392320581167fce310b69749183cb246_31bf3856ad364e35_6.1.7601.21921_none_a4bf5459f7df87dc.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_7ff84417a73963913ebea840fa3d39f6_31bf3856ad364e35_6.1.7601.21921_none_c4354c57ece99a7b.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_d069d67d13dad6d9f7a8a79c2abd31f1_31bf3856ad364e35_6.1.7601.21921_none_c6a00a20a176a135.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_d41dff4b4d6701c94ffb6786d52d083d_31bf3856ad364e35_6.1.7601.21921_none_bea07edb1f6d8f3d.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_d4221ef9ed3a31d9734f634590a2c6eb_31bf3856ad364e35_6.1.7601.21921_none_162dfef6b1971f1a.manifest

File version

Not applicable

File size

713

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_f69a6495e435c5d8ec12c9d91549e2bf_31bf3856ad364e35_6.1.7601.21921_none_4185007dacc9e5e8.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Feb-2012

Time (UTC)

16:15

Platform

Not applicable

File name

Ia64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21921_none_bc4688e218f456d2.manifest

File version

Not applicable

File size

7,436

Date (UTC)

11-Feb-2012

Time (UTC)

06:47

Platform

Not applicable

File name

Ia64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.1.7601.21921_none_bef482261739f0af.manifest

File version

Not applicable

File size

6,666

Date (UTC)

11-Feb-2012

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_microsoft-windows-f..r-cluswmi.resources_31bf3856ad364e35_6.1.7601.21921_en-us_4d3942cc12c0144c.manifest

File version

Not applicable

File size

3,078

Date (UTC)

11-Feb-2012

Time (UTC)

05:33

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21921_none_22b82ac205b48107.manifest

File version

Not applicable

File size

4,604

Date (UTC)

11-Feb-2012

Time (UTC)

05:41

Platform

Not applicable

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