Acer TravelMate 720 Notebook Hangs After Hot Docking/Undocking Multiple Times

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View products that this article applies to.

This article was previously published under Q267393

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SYMPTOMS

When you hot dock and then undock your Windows Millennium Edition-based Acer TravelMate 720 Notebook computer several times in succession, your computer may stop responding (hang).

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RESOLUTION

To resolve this issue, contact Acer about the availability of a fix for this issue.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

For information about how to contact Acer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

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MORE INFORMATION

When you view Task Manager after your computer hangs, Msgsrv32 may appear as "Not responding".

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APPLIES TO

Microsoft Windows Millennium Edition

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kb3rdparty kbhardware kbprb KB267393

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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