Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied. error when configuring the Microsoft Dynamics CRM 2011 Client for Outlook

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This article provides a solution to an error that occurs when you configure Microsoft Dynamics CRM 2011 Client for Outlook.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2674807

Symptoms

When you configure Microsoft Dynamics CRM 2011 Client for Outlook against Dynamics CRM Online on the Office 365 platform, you receive an error after successfully retrieving the organization:

There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator."

"Error connecting to URL: https://disco.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied."

Cause

It happens only when:

  • Dynamics CRM Online is used on the Office 365 Platform
  • The user name on Office 365 uses multi-byte characters, such as Japanese or Korean

Resolution

Change the profile for the Office 365 user to English language.

More information

Platform Error
====================================
15:38:44| Error| Error connecting to URL: https://disco.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow) 15:38:52|Warning| Client configuration failed with the exception : The remote server returned an error: (401) Unauthorized.
at System.Net.HttpWebRequest.GetResponse() at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.MakeHttpPostRequest(Uri postUri, String postData)
at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.SetBearerCookie(SignInResponseMessage signInResponseMessage)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow) at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserId()
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary) at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment(DeploymentsDeployment[] deployments, AuthUIMode uiMode)
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment_ReducedUI()
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Run(Boolean runInsideOutlook)