Article ID: 2675638 - View products that this article applies to.
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Symptoms

You may receive an "Access Denied" error message in any of the following Microsoft programs:
  • Microsoft Security Essentials
  • Microsoft Windows InTune
  • Microsoft Forefront Endpoint Protection
When the issue problem occurs, the Microsoft program does not start.

This issue may occur if a version of Citrix Personal vDisk earlier than 5.6.5 is also installed on the computer.

Cause

The issue occurs because of a conflict between the filter driver in the earlier versions of Citrix Personal vDisk IVM and the Microsoft MpFilter filter driver. The conflict prevents the Microsoft Antimalware Service from starting.

Resolution

To resolve this issue, install the latest version of Citrix Personal vDisk. The issue is resolved in Citrix Personal vDisk 5.6.5. For more information, visit the following webpage: 
https://www.citrix.com/English/ss/downloads/details.asp?downloadId=2327676&productId=163057

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2675638 - Last Review: August 21, 2012 - Revision: 3.2
Applies to
  • Microsoft® Security Essentials
  • Microsoft Forefront Endpoint Protection 2010
  • Microsoft System Center 2012 Endpoint Protection
  • Windows Intune October 2011 Release
Keywords: 
kbbug kbexpertiseinter kbsecurity KB2675638

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