Small Business Server 2011 starts slowly and many services do not start

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Article ID: 2677009 - View products that this article applies to.
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Symptoms

On a computer that is running Windows Small Business Server 2011 or Windows Small Business Server 2008, you might experience one or more of the following issues:
  • Microsoft Exchange services do not start.
  • The server stops responding while "Applying Computer Settings", but can eventually log on in 30 to 60 minutes.
  • The network icons show as offline.
In Windows Small Business Server 2011, you might see one or more of the following events in the Application log in Event Viewer:


Click here to see the Application log events

In Windows Small Business Server 2008, you might see one or more of the following events in the Application log and the System log in Event Viewer:

Click here to see the Application log and System log events

Cause

This issue might occur if the Internet Protocol Version 6 (TCP/IPv6) has been disabled in the Local Area Connection Properties dialog box.

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Resolution

To enable Internet Protocol Version 6 (TCP/IPv6) in the Local Area Connection Properties dialog box, follow these steps:
  1. Click Start, and then click Control Panel.
  2. If Network and Internet is visible, click it. Otherwise, go to the next step.
  3. Click Network and Sharing Center and then on the left, click Manage network connections.
  4. Right-click the local area connection, and then click Properties.
  5. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  6. In the Local Area Connection Properties dialog box, select the Internet Protocol Version 6 (TCP/IPv6) check box, and then click OK.
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Note:
Internet Protocol Version 4 (TCP/IPv4) must also be enabled.

More information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


Windows Small Business Server 2011 and Windows Small Business Server 2008 are designed to fully support IPv6. By default, IPv6 is enabled. Typically, you should never need to disable IPv6. However, if you must disable IPv6, here is how to disable it properly:
  1. In the Local Area Connection Properties dialog box, clear the Internet Protocol Version 6 (TCP/IPv6) check box.
  2. Click Start, type regedit, and then under Programs, click regedit.
  3. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\
  4. Double-click DisabledComponents to modify the DisabledComponents entry.
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    Note
    If the DisabledComponents entry is unavailable, you must create it. To do this, follow these steps:
    1. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
    2. Type DisabledComponents, and then press ENTER.
    3. Double-click DisabledComponents.

  5. Type ffffffff (eight f’s), and then click OK.
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  6. Restart the server running Windows Small Business Server. 
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Note If you plan to enable VPN on the server running Small Business Server, you must also Export and then Delete the following registry key: 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RemoteAccess\RouterManagers\Ipv6
 If you do not delete this key, you will get an 20103 Event when you try to start RRAS with IPv6 disabled. You must reboot after removing this key.

Additional Resources

Properties

Article ID: 2677009 - Last Review: July 12, 2013 - Revision: 4.1
Applies to
  • Windows Small Business Server 2011 Standard
  • Windows Small Business Server 2008 Standard
Keywords: 
kbsurveynew KB2677009

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