Cannot Reinstall SurfWatch 3.0 After You Run the System Restore Tool

Article translations Article translations
Article ID: 267718 - View products that this article applies to.
This article was previously published under Q267718
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

When you attempt to install the SurfWatch version 3.0 program, you may receive the following error message:
Password is incorrect.

CAUSE

This issue can occur after you uninstall the SurfWatch 3.0 program, and then run the System Restore tool. After you do so, SurfWatch 3.0 Setup detects that the SurfWatch password has been altered and Setup does not continue.

RESOLUTION

To work around this issue:
  1. Rename the Co_ro_nt.dat file in the Windows/Program Files/SurfWatch folder to Co_ro_nt.old. To rename a file, right-click the file, click Rename, type the new file name, and then press ENTER.
  2. Run the System Restore tool.
  3. Rename the Co_ro_nt.old file to Co_ro_nt.dat.
  4. Reinstall SurfWatch 3.0.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 267718 - Last Review: October 20, 2013 - Revision: 1.2
APPLIES TO
  • Microsoft Windows Millennium Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbprb KB267718

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com