Norton AntiVirus 7.0 Corporate Edition Prevents Upgrade

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Article ID: 267782
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
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Symptoms

When you try to upgrade to Windows 98 Second Edition or Windows Millennium Edition (Me), you may receive the following error message and Setup may not finish:
Setup Detection Message

Message SU0013

Setup cannot create files on your startup drive for Windows Millennium Edition.

If you have HPFS or Windows NT file system, you need to create an MS-DOS boot partition. If you have LANtastic server or SuperStor compression, disable it before running Setup.

For more information, see the section on installing on a clean computer in Setup.txt on the Windows Millennium Edition CD-ROM.

Cause

This issue can occur if you are running the Norton AntiVirus 7.0 Corporate Edition and the "File System Realtime Protection" feature is enabled. The "File System Realtime Protection" feature may prevent Windows Setup from being able to write files that are required for Setup.

Resolution

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972Computer viruses: description, prevention, and recovery
To work around this issue, disable the "File System Realtime Protection" feature or uninstall Norton AntiVirus 7.0 Corporate Edition before you run Setup.

More information

For more information about Norton AntiVirus 7.0 Corporate Edition, please see the following Symantec Web site:
http://www.symantec.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 267782 - Last Review: June 19, 2014 - Revision: 3.0
Keywords: 
kbnosurvey kbarchive kberrmsg kbprb kbsetup KB267782

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