Adobe Acrobat .pdf Documents May Not Print Correctly in a Terminal Services Session

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Article ID: 267896 - View products that this article applies to.
This article was previously published under Q267896
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SYMPTOMS

When you try to print Adobe Acrobat .pdf documents inside of a Terminal Services session, the general page layout may print correctly, the fonts may not print correctly. Instead of characters, you may receive squares in the output. However, the same Adobe Acrobat .pdf document may print correctly outside of a Terminal Services session (locally).

CAUSE

This problem can occur when the font is not included in the data stream that is sent to the spooler.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size       File name
   --------------------------------------------------------
   07/18/2000  08:05p  5.0.2195.2103    221,968  Gdi32.dll   
   05/31/2000  07:45p  5.0.2195.2096    379,152  User32.dll
   07/14/2000  08:03p  5.0.2195.2103  1,639,664  Win32k.sys
   06/22/2000  09:27p  5.0.2195.2096    242,960  Winsrv.dll
				

STATUS

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

Properties

Article ID: 267896 - Last Review: February 28, 2007 - Revision: 3.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbhotfixserver kbqfe kb3rdparty kbbug kbenv kbfix kbprint kbqfe kbwin2000presp2fix KB267896

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