This article was previously published under Q267968
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/EN-US/
)
Description of the Microsoft Windows Registry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this problem, follow these steps:
Using your original Office 2000 CD, create a new
administrative installation in a folder that is different from your original
administrative installation.
NOTE: If the product CD Key begins with GC6J3, the Product Key is not
valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office
product to obtain a valid product CD key, or purchase a valid Microsoft Office
2000 product. After you obtain a valid product CD key, continue with the
following steps.
For more information about purchasing Microsoft
Office, browse to the following Microsoft Web site:
Update this new administrative installation with the
SR-1/SR-1a administrative update.
For additional
information, click the article number below to view the article in the
Microsoft Knowledge Base:
257983
(http://support.microsoft.com/kb/257983/EN-US/
)
OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations
If you followed steps 1 through 2 because you do
not have an SR-1/SR-1a CD, go to step 4.
Using your SR-1/SR-1a CD, create a new administrative
installation in a folder that is different from your original administrative
installation.
NOTE: Use the CD key on the back of the SR-1/SR-1a CD case, unless is
begins with GC6J3. If the product CD Key begins with GC6J3, the Product Key is
not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your
Office product to obtain a valid product CD key, or purchase a valid Microsoft
Office 2000 product. After you obtain a valid product CD key, continue with the
follow steps.
For more information about purchasing Microsoft Office,
browse to the following Microsoft Web site:
Click the plus sign (+) next to this folder. If you see only one subkey in this folder
that has a 32-character {GUID} (globally unique identifier), select that subkey
and go to step 9.
If you see more than one subkey that has a
32-character {GUID}, select each one until you find the one whose DisplayName value (in the right pane) matches your version of
Office.
For example, if you have Office 2000 Premium CD 1 and CD 2
installed, the 32-character {GUID} and the DisplayName value are:
Office 2000 Premium CD 1
{GUID}: {00000409-78E1-11D2-B60F-006097C998E7}
DisplayName: Microsoft Office 2000 Premium
Office 2000 Premium CD 2
{GUID}: {00040409-78E1-11D2-B60F-006097C998E7}
DisplayName: Microsoft Office 2000 Disc 2
For the selected {GUID} subkey, select the ProductID string value in the right pane.
On the Edit menu, click Rename.
Type OldProductID and then press
ENTER.
On the Registry menu, click Exit.
Start any Office program.
When the Microsoft Office 2000 User Information dialog box appears, type the CD Key that you used to create the
new administrative installation.
Back to the top
