Error 500 while synchronizing mobile devices

Article ID: 2680321 - View products that this article applies to.
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SYMPTOMS

Mobile devices fail to synchronize with Exchange 2010 SP1 on Small Business Server 2011.

In the application logs, you will see following warning:

Log Name:      Application
Source:        MSExchange ActiveSync
Date:         
Event ID:      1008
Task Category: Requests
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      server.contoso.local
Description:
An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

URL=/Microsoft-Server-ActiveSync/default.eas?User=<user Name>&DeviceId=<Device ID>&DeviceType=iPhone&Cmd=FolderSync
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message: A null value was received for the NTSD security descriptor of container CN=ExchangeActiveSyncDevices,CN=<User Name>,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=contoso,DC=local.
Exception level: 0
HttpStatusCode: 500
AirSyncStatusCode: 110
XmlResponse:
This request does not contain a WBXML response.
Exception stack trace:    at Microsoft.Exchange.AirSync.ADDeviceManager.SetActiveSyncDeviceContainerPermissions(ActiveSyncDevices container)
   at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDeviceContainer(Boolean retryIfFailed)
   at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDevice(GlobalInfo globalInfo, ExDateTime syncStorageCreationTime, Boolean retryIfFailed)
   at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDevice(GlobalInfo globalInfo, ExDateTime syncStorageCreationTime)
   at Microsoft.Exchange.AirSync.Command.UpdateADDevice(GlobalInfo globalInfo)
   at Microsoft.Exchange.AirSync.Command.CompleteDeviceAccessProcessing()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
--- Exception end ---.

CAUSE

Inheritable permissions from parent object is missing.


RESOLUTION

Enable inheritable permissions for the user in question.

  1. Open Active Directory Users and Computers.
  2. On the menu at the top of the console, click View > Advanced Features.
  3. Locate and right-click the mailbox account in the console, and then click Properties.
  4. Click the Security tab.
  5. Click Advanced.
  6. Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2680321 - Last Review: May 15, 2012 - Revision: 4.1
APPLIES TO
  • Windows Small Business Server 2011 Standard
Keywords: 
KB2680321

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