Loading dialog box does not disappear in Outlook Web App in an Exchange Server 2010 environment

Article ID: 2680383 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are in a Microsoft Exchange Server 2010 environment.
  • You enable the Delegate Access feature in Microsoft Outlook, and then you select the Delegate receives copies of meeting-related messages sent to me check box for Calendar items to grant a delegate this permission.
  • The delegate sends you a meeting request, for a meeting in which you are an attendee.
  • The delegate receives a copy of the meeting request.
  • The delegate accesses his or her mailbox by using Outlook Web App. 
  • In the Conversation view, the delegate clicks the Send the response now option or the Don't send a response option in the preview pane of the meeting request.
  • The delegate receives the following error message, and a Loading progress dialog box appears:
    The meeting organizer cannot respond to their own meeting.
In this scenario, the Loading dialog box does not disappear.
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CAUSE

This issue occurs because Outlook Web App does not cancel the Loading dialog box.
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RESOLUTION

To resolve this issue, install the following update rollup:
2685289
(http://support.microsoft.com/kb/2685289/ )
Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
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WORKAROUND

To work around this issue, use one of the following methods.

Method 1

When the Loading dialog box does not disappear, refresh the page.

Method 2

When the Loading dialog box does not disappear, press the Esc key.

Method 3

To avoid this issue, disable the Conversation view in Outlook Web App.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to let someone else to manage your mail and calendar, go to the following Microsoft website:
How to let someone else to manage your mail and calendar
(http://office.microsoft.com/en-us/outlook-help/allow-someone-else-to-manage-your-mail-and-calendar-HA010355554.aspx)
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Properties

Article ID: 2680383 - Last Review: June 27, 2012 - Revision: 4.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2680383
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