Works 2000: Problems Using Task Launcher or Online Help

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This article was previously published under Q268063

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SYMPTOMS

When you use Microsoft Works, you may experience one or both of the following symptoms:

When you click a task in Works Task Launcher, the mouse pointer changes from an arrow to an hourglass, but the task does not start.
When you click a topic in the online Help window, the mouse pointer changes from an arrow to an hourglass, but the Help topic does not open.

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CAUSE

This issue may occur if your installation of Microsoft Internet Explorer is damaged.

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RESOLUTION

To resolve this issue, download the latest version of Internet Explorer. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/ie (http://www.microsoft.com/ie)

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APPLIES TO

Microsoft Works 2000 Standard Edition
Microsoft Works Suite 2000
Microsoft Works 6.0
Microsoft Works Suite 2001
Microsoft Works Suite 2002

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kbenv kbprb kbsetup KB268063

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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