Article ID: 2680765 - View products that this article applies to.
Consider the following scenario:
In this scenario, the Video Hardware Acceleration setting is set back to Full on the client after the Remote Control session is exited. You would expect the setting to remain the same as you set it during the remote control session.
This occurs because of the design of Remote Control in System Center 2012 Configuration Manager. When a Remote Control session is established, the current Hardware Acceleration setting on the client is recorded, and Hardware Acceleration is disabled for performance reasons. After the Remote Control session, the original Hardware Acceleration setting is restored. This causes any change made to Hardware Acceleration during the session to be overwritten with the original setting.
To work around this issue, a member of the local Administrator group on the client must adjust the settings outside a System Center Configuration Manager Remote Control session.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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