[SDP 3][2c425a45-1620-42a4-ae4d-63b453394935] Microsoft Outlook Support Diagnostic

Article ID: 2680810 - View products that this article applies to.
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Summary

This Support Diagnostics Platform (SDP) manifest file collects configuration settings, registry keys, client networking configuration information, event logs, and important file details that are used by the following Microsoft Office applications:

Outlook
Also, to help troubleshoot common support issues, a series of configuration checks are run to check whether you may be encountering the conditions that are specified by the checks.

Note When you run the Outlook Support Diagnostic, you may be prompted to select a version of Microsoft Office if you have both Office 20013 (Click-to-Run) and an earlier version of Office installed. Make sure that you select the version in which you are experiencing a problem with Outlook.

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The screen shot for the "Select the Microsoft Office version to troubleshot" page.



On the Data Collection Options page, you are prompted to select either Full or Custom for the data collection. Always select the Full option unless you receive other advice from a support engineer.

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The screen shot for the "Data Collection Options" page.



More information

Notes
  • This diagnostic can be used on the following versions of Windows:
    • Windows 8
    • Windows 7
    • Windows Vista
    • Windows XP
    • Windows Server 2003
    • Windows Server 2008

  • All file names in the data collection are prefaced with <ComputerName>. This placeholder represents the name of the computer on which the Microsoft Support Diagnostic Tool is run.
  • Some file names in the data collection include <full path>. This placeholder represents the full path of the file on the hard disk.
Third-party add-ins that are installed for Outlook
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DescriptionFile name
TXT file containing a list of third-party add-ins{Computername}_3rd_party_addins.txt
TXT file containing a list of Microsoft add-ins{Computername}_msft_addins.txt

Third-party modules that are running under Outlook
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DescriptionFile name
TXT file containing a list of third-party modules running under the selected process{Computername}_3rd_party_Modules.txt

Performance details about installed COM add-ins in Outlook 2013


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DescriptionFile name
TXT file containing details about add-in load times, disabled add-ins, and managed COM add-ins in Outlook 2013{Computername}_Outlook_AddIn_Performance_Details.txt

Autodiscover configuration information
Note The diagnostic uses the default Outlook profile that is configured on your computer to retrieve this information.

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DescriptionFile name
Autodiscover configuration{Computername}_Autodiscover.xml
Autodiscover related settings in the registry{Computername}_AutodiscoverSettings.txt

Autorun information
For more information about the Autoruns utility that is used to collect this information, go to the following Microsoft TechNet website:
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

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DescriptionFile name
Autorun information in .htm file format{Computername}_Autoruns.htm
Autorun information in .xml file format{Computername}_Autoruns.xml

Background Intelligent Transfer Service (BITS) information
BitsAdmin log and registry data that is related to BITS

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DescriptionFile name
BitsAdmin Command to display current jobs.{Computername}_BitsClient_bitsadmin-list-allusers-verbose.txt
BITS Client Registry Keys{Computername}_BitsClient_reg.txt

CalCheck Tool logging

Log file from the CalCheck tool.

For more information about the CalCheck tool, please see the following article in the Microsoft Knowledge Base:

2678030 Information about the Calendar Checking Tool for Outlook (CalCheck)
http://support.microsoft.com/kb/2678030/EN-US

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DescriptionFile name
Text file containing the results from the CalCheck tool.{Computername}_CalCheck.log

Details on Click-to-run installations of Office 2013

Configuration-related information about Office 2013 Click-to-run installations.

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DescriptionFile name
Text file containing Click-to-run configuration details.{Computername}_Click-To-Run_Details.txt

Outlook-Exchange delegate configuration
Note The diagnostic uses the default Outlook profile that is configured on your computer to retrieve this information.

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DescriptionFile name
Delegate configuration details. File is in .txt format.{Computername}_DelegateInfo.txt

Environment variables
Text file that contains environment variables and their values. The same set of environment variables is a subset of the values that are displayed by running the Set command in a command prompt window.

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DescriptionFile name
Text file containing environment variables and their values.{Computername}_EnvironmentVariables.txt
Application log
Events from the last 15 days that were recorded in additional formats (.csv, and .txt) and in the full Application log (.evtx).

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DescriptionFile name
Export of the Application event log in .csv format.{Computername}_evt_Application.csv
Export of the Application event log in .evtx format. Use Event Viewer to read.{Computername}_evt_Application.evtx
Export of the Application event log in .txt format.{Computername}_evt_Application.txt

BITS event log
Events from the last 15 days are recorded in additional formats (.csv, and .txt) and in the full System log (.evtx).

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DescriptionFile name
Export of the Bits-Client Operational event log in .csv format.{Computername}_evt_BitsClient-Operational.csv
Export of the Bits-Client Operational event log in .evtx format. Use Event Viewer to read.{Computername}_evt_BitsClient-Operational.evtx
Export of the Bits-Client Operational event log in .txt format.{Computername}_evt_BitsClient-Operational.txt

Microsoft Office Alerts log files

Events over the last five (5) days from the Microsoft Office Alerts log files.

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DescriptionFile name
Export of the Microsoft Office Alerts event log file in .csv format.{Computername}_evt_OAlerts.csv
Export of the Microsoft Office Alerts event log file in .evtx format.{Computername}_evt_OAlerts.evtx
Export of the Microsoft Office Alerts event log file in .txt format.{Computername}_evt_OAlerts.txt

System log
Events from the last 15 days are recorded in additional formats (.csv, and .txt) and in the full System log (.evtx).

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DescriptionFile name
Export of the System log in .csv format.{Computername}_evt_System.csv
Export of the Application log in .evtx format.{Computername}_evt_System.evtx
Export of the Application log in .txt format.{Computername}_evt_System.txt

Resultant Set of Policy (RSoP) generated by GPResult.exe

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DescriptionFile name
Output from running GPResult.exe. File is in .htm format.{Computername}_GPResult.htm
Output from running GPResult.exe. File is in .txt format.{Computername}_GPResult.tx

Updates that are installed on the computer
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DescriptionFile name
List of updates that are installed on the client in .csv format.{Computername}_Hotfixes.csv
List of updates that are installed on the client in .htm format.{Computername}_Hotfixes.htm
List of updates that are installed on the client in .txt format.{Computername}_Hotfixes.txt

Identity logging

If "Identity" logging has been enabled, the diagnostic will collect the logs generated by this logging. This logging information is specific to Office 2013 account functionality configurable in the backstage.
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DescriptionFile name
Zip file containing the MsoidLiteTrace log file and MsoCredProv.txt.{Computername}_IdentityLogging.zip

Internet Explorer proxy settings
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DescriptionFile name
Text file summarizing the proxy settings on the Local Area Network (LAN) Settings dialog box.{Computername}_IE_Proxy_Settings.txt

Installed products on the computer

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DescriptionFile name
List of installed products on the client in .csv format.{Computername}_Installed_Products.csv

Junk e-mail Safe Senders, Safe Recipients, and Blocked Senders lists

Note: The diagnostic uses the default Outlook profile to retrieve this information.

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DescriptionFile name
Text file containing the entries from the Safe Senders, Safe Recipients, and Blocked Senders lists (junk e-mail settings). {Computername}_Junkmail_Settings.txt

Module signatures

Note: The diagnostic uses the default Outlook profile to retrieve this information.

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DescriptionFile name
Text file containing the Authenticode signature status of each module loaded by the Outlook.exe process.{Computername}_Module_Signature_Status.txt

Microsoft add-ins installed for Outlook

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DescriptionFile name
TXT file containing a list of Microsoft add-ins{Computername}_msft_addins.txt

Office Configuration Analyzer Tool (OffCAT) result files

For additional information about the OffCAT tool, please see the following article in the Microsoft Knowledge Base:

2812744 Office Configuration Analyzer Tool (OffCAT) information
http://support.microsoft.com/kb/2812744


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DescriptionFile name
HTML version of the OffCAT scan. A shortcut to a locally saved copy of this file is also created on the user's desktop.{Computername}_OCAT_Report.html
OffCAT scan result file.{Computername}_OCAT_Results.xml
OffCAT scan log file.{Computername}_OCAT_Results.xml.log

Outlook configuration summary
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DescriptionFile name
Text file that contains a summary report of profile settings{Computername}_Outlook_Configuration _Summary.txt

Processes that are running on the computer
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DescriptionFile name
List of processes and related services that are running on the computer{Computername}_Processes.txt

Windows registry keys
Text files that contain exported keys from the Windows registry.

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DescriptionFile name
HKEY_CURRENT_USER\Software\Microsoft\Exchange{Computername}_reg_Outlook_HKCU_Exchange.reg

{Computername}_reg_Outlook_HKCU_Exchange.txt
HKEY_CURRENT_USER\Software\Microsoft\Office{Computername}_reg_HKCU_Office.reg

{Computername}_reg_HKCU_Office.txt
HKEY_CURRENT_USER\Software\Policies{Computername}_reg_HKCU_Policies.reg

{Computername}_reg_HKCU_Policies.txt
HKEY_LOCAL_MACHINE\Software\Clients

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients
{Computername}_reg_Outlook_HKLM_Clients.reg

{Computername}_reg_Outlook_HKLM_Clients.txt
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\
Windows Messaging Subsystem

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\
Windows Messaging Subsystem
{Computername}_reg_Outlook_MsgSubSys.reg

{Computername}_reg_Outlook_MsgSubSys.txt

Note For Outlook 2013 only, the following 2 files are generated:

{Computername}_HKCU_Outlook2013_Profiles.reg

{Computername}_HKCU_Outlook2013_Profiles.txt
HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-21-124525095-708259637-1543119021-5094

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-21-124525095-708259637-1543119021-5094
{Computername}_reg_RoamingProfileSettings.reg

{Computername}_reg_RoamingProfileSettings.txt

HKEY_LOCAL_MACHINE\Software\Microsoft\
Windows NT\CurrentVersion\Image File Execution Options

HKEY_LOCAL_MACHINE\Software\Wow6432Node\
Microsoft\Windows NT\CurrentVersion\Image File Execution Options
{Computername}_reg_HKLM_IFEO.reg

{Computername}_reg_HKLM_IFEO.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\
Office

HKEY_LOCAL_MACHINE\Software\
Wow6432Node\Microsoft\Office
{Computername}_reg_HKLM_Office.reg

{Computername}_reg_HKLM_Office.txt
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\
Office
{Computername}_reg_HKLM_Policies.reg

{Computername}_reg_HKLM_Policies.txt

Networking details
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DescriptionFile name
Text file containing network-related parameters.{Computername}_SMB-Info.txt
Text file containing TCP/IP related information from the computer.{Computername}_TcpIp-Info.txt

Information about important Outlook and MAPI files
Text and .csv files that contain details about important files used by Outlook. File details include the following:
  • Version
  • Location
  • Description
  • Size
  • Date
  • Company

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DescriptionFile name
Details on the files in Office specific folders (for example, Office14) in the \Program Files\Common Files\Microsoft Shared folder.{Computername}_sym_CommonProgramFilesOffice.csv

{Computername}_sym_CommonProgramFilesOffice.txt
Details on the files in the \Program Files\Common Files\System folder.{Computername}_sym_CommonProgramFilesSystem.csv

{Computername}_sym_CommonProgramFilesSystem.txt
Details on the files in the \Program Files\Common Files\Microsoft Shared\VSTO folder.{Computername}_CommonProgramFilesVSTO.csv

{Computername}_CommonProgramFilesVSTO.txt
Details on the files in Office specific folders (for example, Office14) in the \Program Files (x86)\Common Files\Microsoft Shared folder.{Computername}_sym_CommonProgramFilesx86Office.csv

{Computername}_sym_CommonProgramFilesx86Office.txt
Details on the files in the \Program Files (x86)\Common Files\System folder.{Computername}_sym_CommonProgramFilesx86System.csv

{Computername}_sym_CommonProgramFilesx86System.txt
Dtails on the files in the \Program Files (x86)\Common Files\Microsoft Shared\VBA folder.{Computername}_CommonProgramFilesx86VBA.csv

{Computername}_CommonProgramFilesx86VBA.txt
Details on the files in the \Program Files (x86)\Common Files\Microsoft Shared\VSTO folder.{Computername}_CommonProgramFilesx86VSTO.csv

{Computername}_CommonProgramFilesx86VSTO.txt
Details on the files in Office specific folders (for example, Office14) in the \Program Files\Microsoft Office or \Program Files (x86)\Microsoft Office folder.{Computername}_sym_ProgramFilesOffice.csv

{Computername}_sym_ProgramFilesOffice.txt
Details on the files in Office specific folders (for example, Office14) in the \Program Files\Microsoft Office\Office14\Addins or \Program Files (x86)\Microsoft Office\Office14\Addins folder.{Computername}_sym_ProgramFilesOfficeAddins.csv

{Computername}_sym_ProgramFilesOfficeAddins.txt
Details on the dll files in the \Windows\system32 folder.{Computername}_sym_System32.csv

{Computername}_sym_System32.txt
Details on the dll files in the \Windows\SysWow64 folder.{Computername}_sym_Syswow64.csv

{Computername}_sym_Syswow64.txt
Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonx64 folder and its subfolders. Files are only collected on Click-to-Run installations of Office 2013.{Computername}_Sym_C2R_ProgramFilesCommonx64.CSV
{Computername}_Sym_C2R_ProgramFilesCommonx64.TXT
Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonx86 folder and its subfolders. Files are only collected on Click-to-Run installations of Office 2013.{Computername}_Sym_C2R_ProgramFilesCommonx86.CSV
{Computername}_Sym_C2R_ProgramFilesCommonx86.TXT

DLL files that are running under the Outlook.exe process
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DescriptionFile name
List of DLL files that are currently running under the Outlook.exe process. File is in .csv format.{Computername}_sym_Outlook_Process.csv
List of DLL files that are currently running under the Outlook.exe process. File is in .txt format.{Computername}_sym_Outlook_Process.txt

Robust Office Inventory Scan output

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DescriptionFile name
Text file that contains a list of all installed applications of the supported Office families.{Computername}_ROIScan.log
XML file that contains a list of all installed applications of the supported Office families.{Computername}_ROIScan.xml

Uploaded files

Zip file containing one or more files you elected to upload to Microsoft.

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DescriptionFile name
Zip file containing the file(s) you selected to have uploaded to Microsoft.{Computername}_File.zip

References

2598970 Information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform


Properties

Article ID: 2680810 - Last Review: September 3, 2013 - Revision: 39.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
KB2680810

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