Exception code 0xc00000fd when the Lync Server Front-End service crashes in a Lync Server 2010 environment

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Article ID: 2680983 - View products that this article applies to.
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SYMPTOMS

Assume that users hold a conference that contains lots of participants in a Microsoft Lync Server 2010 environment. In this situation, the Lync Server Front-End service crashes when the Archiving service tries to write data to the SQL database. Additionally, the following exception code is received:
0xc00000fd
Also, the following event is logged in the Application log:

Log Name:      Application
Source:        Application Error
Date:          time
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      the FQDN of the Lync Server 2010 Front End server

Description: Faulting application RTCSrv.exe, version 4.0.7577.0, time stamp time stamp, faulting module ntdll.dll, version number, time stamp time stamp, exception code 0xc00000fd, fault offset 0x0000000000053560, process id process id, application start time start time.

Note The time stamp, Ntdll.dll version number, process id, and application start time in the description of the error message are based on the environment.

CAUSE

This issue occurs because the Archiving agent on the server tries to collect the information of each user who is in the instant message (IM) Delivery Notification report.

RESOLUTION

To resolve this issue, install the following update:

2701585 Description of the update for Lync Server 2010: June 2012

MORE INFORMATION

For more information about the IM Delivery Notification, visit the following Microsoft website:
General information about the IM Delivery Notification

Properties

Article ID: 2680983 - Last Review: June 16, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
Keywords: 
kbqfe kbsurveynew kbfix kbexpertiseinter KB2680983

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