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Article ID: 268190 - Last Review: January 27, 2007 - Revision: 2.1

Works: Document with Custom Paper Size Setting Is Not Preserved When You Print Document

This article was previously published under Q268190
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SYMPTOMS

When you create a document in Microsoft Works Word Processor, and the document is set to use a custom paper size (for example, 8.5-by-13.5 inches), the document may be printed in standard letter-size dimensions, 8.5-by-11 inches.

CAUSE

This behavior can occur if the printer is still set to print on standard letter-size paper. Some printers can print only to specific paper sizes and cannot print to custom paper sizes. In such a case, if you select a custom paper size in Works Word Processor, the printer reverts to its default of 8.5-by-11-inch paper, or letter size.

Note If your printer can print to custom paper sizes, this behavior may not occur.

RESOLUTION

To work around this issue, set your printer to a standard paper size that is larger than the custom size document that you want to create. For example, if you want to print an 8.5-by-13.5-inch document, set the paper size to 8.5-by-14 inches (legal).

To set the paper size for a document in Works Word Processor, follow these steps:
  1. On the File menu, click Page Setup.
  2. Click the Source, Size & Orientation tab.
  3. Under Paper, in the Size box, click the paper size that you want, and then click OK.

APPLIES TO
  • Microsoft Works 6.0
  • Microsoft Works 7.0
  • Microsoft Works Suite 2002
  • Microsoft Works Suite 2003
Keywords: 
kbbug kbdisplay kbpending kbprint KB268190
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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