This article describes how to view and to troubleshoot events that are logged by Microsoft Office Professional Plus for Microsoft Office 365 in Event Viewer.
All client-side logging is viewable in Event Viewer. To view all events that are related to Office Professional Plus for Office 365, follow these steps:
- Open Event Viewer.
- Expand Windows Logs, and then expand Application.
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- In the Actions pane, click Filter Current Log.
- In the Event sources box, click to select the Office Software Protection Platform Service check box and the OSA check box.
- Click OK.
Event Viewer error codes
After you locate the Event Viewer logs, you can use the following guidelines to interpret the logs.
The following three errors indicate that there was an issue when Office Subscription Agent (OSA) tried to wake up, to check its local data store, or to query Office Software Protection Platform (OSPP) for Office license state information:
The following three errors indicate that Office Subscription Service (OSS) responded with incorrect or malformed data:
- Malformed Arguments. UpdateMessageForOSSStatus
The following two errors indicate that OSA cannot write to its own hive in the system registry. This might be a registry permissions issue.
The following three errors indicate that there was an issue when OSPP was called:
- SLActivateProduct failed with error: 0x<code>
The following five errors indicate that OSPP returned an error to OSA during a specified action:
- Calling SLActivateProduct
The following five errors indicate that there was an issue when OSA trying to perform an indicated action:
- Listener:CreateNamedPipe //Multiple entries could indicate systematic problem on start
Error code index
The following table lists the error codes that Office Professional Plus may display. The same text may be displayed together with various error codes, and each error code indicates a different underlying cause. This table clarifies and elaborates on the information that is embedded in these codes.
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|Error code||Error title and screen shot link||Description|
|00000004||Office Professional Plus|
Figure 9 - OSA_EXTENDED_GRACE_EXPIRED_DEPROVISIONED
|The user is deprovisioned from the subscription account.|
Figure 10 - OSA_GENERIC_ACTIVATION_ERROR
|OSPP was unable to activate the TBL key that is provided by OSS. Try to retrieve a new TBL key by running the OSAUI.exe /K command. If this does not work, run the OSAUI.exe /F command. |
|0000005C||Office Professional Plus|
Figure 12 - OSA_LICENSE_DEPROVISIONED
The computer was deprovisioned. The issue occurs if the user selected the computer to be removed from the subscription account while the user was trying to activate the user's subscription on an additional computer. Run the OSAUI.exe /K command to activate the subscription on the computer.
Figure 13 - OSA_LICENSE_LIMIT_EXCEEDED
|0000005F||No Subscription Found|
Figure 17 - OSA_PID4_NOT_FOUND
|This error should never occur. If it occurs, it indicates that there is a data mismatch between the user's computer and OSS.|
Run the OSAUI.exe /F command to resolve this issue.
Figure 18 - OSA_POLICY_RESTRICTION
|The user's account was put on hold by Microsoft. |
|0000000C||No Subscription Found|
Figure 22 - OSA_REMOVE_MACHINE_USER_NOT_FOUND
|Follow the instructions to retry or to cancel. If the user cancels, OSA may prompt the user again (in up to 24 hours) to remove a computer from the subscription. |
|000003E9||Unable to Start Subscription Service for Office|
Figure 27 - OSA_SVC_ACCESS_DENIED
|The OSA service could not be started. Check that the Microsoft Office 2010 Subscription Agent service is running as a network service. To do this, right-click the service, click Properties, and then click the Log On tab. If the problem persists, try to repair Office Professional Plus through Control Panel. |
Figure 28 - OSA_UNKNOWN_ERROR
|OSA received an error from Microsoft Online Services Sign-in Assistant. If the problem persists, use Control Panel to uninstall Microsoft Online Services Sign-in Assistant and to repair Office Professional Plus. The user should be prompted to reinstall Microsoft Online Services Sign-in Assistant.|
|0000005A||Office Professional Plus Removed|
Figure 26 - OSA_SUBSCRIPTION_DEPROVISIONED
|The company's subscription has expired. |
|0000005B||Office Professional Plus Removed|
Figure 29 - OSA_USER_DEPROVISIONED
|The user was deprovisioned from the company's subscription by the company’s account administrator.|
|0000001E||No Subscription Found|
Figure 24 - OSA_RETRY_LIVEID
|The user name or password that was entered does not match a user in the Office Professional Plus server's database.|
|0000000C||No Subscription Found|
Figure 30 - OSA_USER_LICENSE_NOT_FOUND
|The user ID that was entered is not assigned to an Office Professional Plus account. The subscription administrator must make sure that the subscription is current and active and that the user's ID is provisioned on the subscription. Then, click Retry to check the result.|
Still need help? Go to the Office 365 Community
Article ID: 2684927 - Last Review: September 6, 2013 - Revision: 8.0
- Microsoft Office 365 for enterprises (pre-upgrade)
- Microsoft Office 365 for small businesses (pre-upgrade)
- Microsoft Office 365 for education (pre-upgrade)
- Microsoft Office Professional Plus 2010
- Microsoft Office 365
|o365 o365a o365m o365062011 pre-upgrade o365e o365p kbgraphxlink after upgrade o365022013 kbgraphic KB2684927|