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WD2000: Documents Deleted When Opened Read-Only in ODMA Program

Article ID: 268525 - View products that this article applies to.

This article was previously published under Q268525

SYMPTOMS

When you open a document read-only within an Open Document Management (ODMA) system and then close the document within Word, the source document is deleted. The next time the document management system attempts to open the document, you receive the following error message:

This file could not be found

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CAUSE

When you open a document within Word 2000 that contains a write password, and the document is opened read-only, Word contains an optimization to check whether the file is in the file system. ODMA files are marked as not being in the file system, and the files are marked as temp files. The optimization within Word is not to create a temp file and to use the source file. Later, when the file is closed, Word deletes the file.

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WORKAROUND

To work around this problem, do the following:

Do not set a Password to Modify for the Word document. (On the Tools menu, click Options and then click the Save tab.)
Do not open the document in read-only mode.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367

(http://support.microsoft.com/kb/276367/EN-US/ )

OFF2000: How to Obtain the Latest Office 2000 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.

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