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Visual Studio installation problems occur if Crystal Reports 8 is installed

Article ID: 268553 - View products that this article applies to.

This article was previously published under Q268553

SYMPTOMS

When you install Microsoft Visual Studio products on a computer that has Crystal Reports version 8 from Business Objects installed, you receive one of the following error messages:

Message 1

setup error 168

Message 2

setup error failed to register d:\program files\common files\designer\ msaddndr.dll

Message 3

setup was not completed successfully, please reinstall

Message 4

Cannot register msxml3.dll

Message 5

DLL Name was unable to register itself in the system registry

Note This series of errors has been found to occur during both the product installation and the application of the product service packs.

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CAUSE

The third-party program, Crystal Reports, has removed registry permissions from the affected keys.

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RESOLUTION

You can use the following procedure to resolve this problem:

Start Regedt32.
Browse to each of the following keys:
HKEY_CLASSES_ROOT\TypeLib\{000204EF-0000-0000-C000-000000000046}\6.0\9\win32

HKEY_CLASSES_ROOT\TypeLib\{AC0714F2-3D04-11D1-AE7D-00A0C90F26F4}\1.0\0\win32

HKEY_CLASSES_ROOT\TypeLib

HKEY_CLASSES_ROOT\Interface

HKEY_CLASSES_ROOT
Select each key. From the Security menu, click Permissions.
Make sure that the local computer's Administrators group has full control. Also select Allow inheritable permissions from parent to propagate to this object or, on Microsoft Windows NT, Replace permission on existing subkeys.
Click Apply.
Click Run.

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MORE INFORMATION

For more information on this problem, see the following article on the Business Objects Web site:

http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=c2006825&sliceId=&dialogID=360384&stateId=1%200%20356275

(http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=c2006825&sliceId=&dialogID=360384&stateId=1%200%20356275)

Steps to reproduce the behavior

Install Crystal Reports version 8.0.0.371 or earlier on a computer that is running Microsoft Windows NT 4.0 or Windows 2000. Next, install Microsoft Visual Studio.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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REFERENCES

For additional information about the registry problems that are caused by Crystal Reports, click the following article number to view the article in the Microsoft Knowledge Base:

272693

(http://support.microsoft.com/kb/272693/ )

0x80004005 ASP error message occurs when you connect to a database after Crystal Reports 8 installation

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

259569

(http://support.microsoft.com/kb/259569/ )

PRB: Installing third-party product breaks Windows 2000 MDAC registry settings

269383

(http://support.microsoft.com/kb/269383/ )

PRB: 'Error accessing the system registry' message when displaying VB/VBA references

266621

(http://support.microsoft.com/kb/266621/ )