Cross-domain System Center 2012 Virtual Machine Manager installation fails with hex code 0x80072030

Article ID: 2685654 - View products that this article applies to.
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Symptoms

When installing a System Center 2012 Virtual Machine Manager (VMM) server using an account from a different domain (this can be any domain with which you have a full two way transitive trust), the installation will fail stating "Setup cannot be completed. There is no such object on the server" along with hex code 0x80072030.

SetupWizard.log shows the following exception:

02:56:44:VMMPostinstallProcessor threw an exception: Threw Exception.Type: System.DirectoryServices.DirectoryServicesCOMException, Exception.Message: There is no such object on the server.
02:56:44:StackTrace:   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.DirectoryEntry.get_Options()
   at System.DirectoryServices.DirectoryEntry.GetObjectSecurityFromCache()
   at System.DirectoryServices.DirectoryEntry.get_ObjectSecurity()
   at Microsoft.Incubation.Crypto.GroupKeys.ADRepository.SetGroupContainerSecurity(Guid keyGuid)
   at Microsoft.Incubation.Crypto.GroupKeys.ADRepository.CreateGroupContainer()
   at Microsoft.Incubation.Crypto.GroupKeys.DKMBase.InitializeGroup(IdentityReference identity)
   at Microsoft.VirtualManager.Setup.DKMHelper.SetupDKM(String containerName, String topContainerName)
   at Microsoft.VirtualManager.Setup.DKMHelper.SetDKM(Boolean isDKMEnabled)
   at Microsoft.VirtualManager.Setup.InstallItemCustomDelegates.PangaeaServerPostinstallProcessor()
02:56:44:ProcessInstalls: Running the PostProcessDelegate returned false.
02:56:44:ProcessInstalls: Running the PostProcessDelegate for PangaeaServer failed.... This is a fatal item.  Setting rollback.
02:56:44:SetProgressScreen: FinishMinorStep.02:56:44:ProcessInstalls: Rollback is set and we are not doing an uninstall so we will stop processing installs

Cause

This occurs because the Distributed Key Management configuration fails while running under the user context from a different domain.

Resolution

Install the VMM server using an account in the same domain as the computer account for the server where VMM is being installed.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2685654 - Last Review: July 23, 2012 - Revision: 4.1
Applies to
  • Microsoft System Center 2012 Virtual Machine Manager
Keywords: 
kbtshoot KB2685654

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