Setup for System Center 2012 Virtual Machine Manager crashes when the server name exceeds 15 characters

Article ID: 2685676 - View products that this article applies to.
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SYMPTOMS

The installation of System Center 2012 Virtual Machine Manager will fail with the following error if the NetBIOS name for the VMM server exceeds 15 characters:

The Virtual Machine Manager server could not validate user Domain\ComputerName.

Contact your Virtual Machine Manager administrator to verify that there is a two-way trust relationship between the user domain and the domain of the Virtual Machine Manager server.

CAUSE

NetBIOS names longer than 15 characters are not allowed (see KB909264 - Naming conventions in Active Directory for computers, domains, sites, and OUs - http://support.microsoft.com/kb/909264). When a server is deployed and the server's NetBIOS name is longer than 15 characters, AD NetBIOS Name changes and truncates the server name. For example "MyVMMServerName01$" gets changed to "MyVMMServerName$". 

RESOLUTION

To resolve this issue, rename the VMM server so that the NetBIOS name does not exceed 15 characters. 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2685676 - Last Review: July 9, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft System Center 2012 Virtual Machine Manager
Keywords: 
kbtshoot KB2685676

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