Upgrading to Microsoft Forefront Unified Access Gateway 2010 Service Pack 1 fails with error 1603

Article ID: 2685784
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Symptoms

When upgrading to Microsoft Forefront Unified Access Gateway 2010 (UAG) Service Pack 1 (SP1), the upgrade fails with error 1603 and rolls back.  You may also see the following in the UAG SP1 Setup log files for UAG which are located at %ProgramData%\Microsoft\UAG\Logs:

Hybrid_Default_Web_App_Access.
MSI (s) (48!98) [08:51:45:640]: Closing MSIHANDLE (577708) of type 790531 for thread 5016
MSI (s) (48!98) [08:51:45:662]: Creating MSIHANDLE (577709) of type 790531 for thread 5016
UAG CA (Info): Error: Caught error (will rethrow after rollback): System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Microsoft.UAG.Transformer.Core.PolicyConverter.ProcessTrunk(String trunkName, XmlNode trunkNode, String policySettingsNodeXPath)
   at Microsoft.UAG.Transformer.Core.PolicyConverter.ConvertData()
   at Microsoft.UAG.Transformer.Core.SchemaConversionRuntime.Run()
MSI (s) (48!98) [08:51:45:662]: Closing MSIHANDLE (577709) of type 790531 for thread 5016
MSI (s) (48!98) [08:51:45:663]: Creating MSIHANDLE (577710) of type 790531 for thread 5016
UAG CA (Info): Info: Firing ProgressChanged event: Step: 0%, Description: 'Conversion aborted due to error, Rolling back.'.

Cause

This can occur if UAG is configured with the Sharepoint-specific download and upload endpoint policies prior to running the SP1 upgrade.  The installation process raises an exception and rolls back when the name of one (or more) of the existing standard policies is in use by an application.

Resolution

To resolve this issue, create new custom policies with the same data and use those instead of the Sharepoint-specific download and upload endpoint policies.

More Information

For more information see the following:

Configuring Forefront UAG access policies : http://technet.microsoft.com/en-us/library/dd857309.aspx

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2685784 - Last Review: March 20, 2012 - Revision: 1.0
Keywords: 
KB2685784

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