WD97: "The Instruction at ... Referenced Memory at 0x00000000" When You Start Word with Hyperlink from Internet Explorer

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Article ID: 268610 - View products that this article applies to.
This article was previously published under Q268610
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SYMPTOMS

When you open an embedded session of Word from Microsoft Internet Explorer and then select a command, you receive an error message similar to the following:
The instruction at "0x30301a73" referenced memory at "0x00000000". The memory could not be "read".
Winword.exe may still appear in the list of active processes.

RESOLUTION

To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:
http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx
IMPORTANT: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word97, click the article number below to view the article in the Microsoft Knowledge Base:
265374 WD97: Post Service Release Fixes for Word 97

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 268610 - Last Review: January 27, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Word 97 Standard Edition
Keywords: 
kbdownload kberrmsg kbprb kbqfe KB268610
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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