Adding a cluster to System Center Virtual Machine Manager fails with error 2912 (Unknown error (0x800007d0))

Article ID: 2686573 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:

1. You are using System Center Virtual Machine Manager 2008 (VMM) to manage a cluster resource.
2. One node of the cluster displays a status of Needs Attention.
3. Viewing the properties of the node displays a connection status of Not Responding on the status tab.
4. Remove and attempting to re-add the cluster back again fails with the following error:

Error (2912)
An internal error has occurred trying to contact an agent on the node1.xxx server. 
(Unknown error (0x800007d0)) 

Recommended Action
Ensure the agent is installed and running. Ensure the WS-Management service is installed and running, then restart the agent.

5. The other nodes can be added successfully, but when the cluster refreshes you receive the following message:

Warning (13926)
 
Host cluster <name> was not fully refreshed because not all of the nodes could be contacted. Highly available storage and virtual network information reported for this cluster might be inaccurate.
 
Recommended Action
 
Ensure that all the nodes are online and do not have Not Responding status in Virtual Machine Manager. Then refresh the host cluster again.

CAUSE

This can occur if the Performance Counters on the node are corrupt.

RESOLUTION

To resolve this issue, complete the steps below:

1. Test using the following commands in an elevated command prompt (run a CMD prompt as Administrator):

winrm e wmi/root/cimv2/Win32_PerfRawData_Tcpi

Examine the result:

p_NetworkInterface
WSManFault
Message
ProviderFault
WSManFault
Message = HRESULT = 0x800007D0

Error number: -2147023537 0x8007054F
An internal error occurred.

wmic path Win32_PerfRawData_Tcpip_NetworkInterface get *

Examine the result:

ERROR:
Description =

2. Perform the steps documented in the following knowledge base article to rebuild the performance counters:

2554336 - How to manually rebuild Performance Counters for Windows Server 2008 64bit or Windows Server 2008 R2 systems

3. Remove the partially added cluster and re-add the same cluster once again.

At this point all nodes should be added successfully.


MORE INFORMATION

For more information see the following Knowledge Base article:

976640 - How to troubleshoot the "Not Responding" host status in SCVMM 2008 and in SCVMM 2008 R2 (http://support.microsoft.com/default.aspx?scid=kb;EN-US;976640)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2686573 - Last Review: April 19, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2
  • Microsoft System Center Virtual Machine Manager 2008 R2 Service Pack 1
  • Microsoft System Center Virtual Machine Manager 2008 Workgroup Edition
Keywords: 
kberrorsandwarnings kberrmsg KB2686573

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