"Windows cannot print due to a problem with the current printer setup" error message when you print slides to a large size in PowerPoint 2010

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Article ID: 2687602 - View products that this article applies to.
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Symptoms

Assume that you have some slides in Microsoft PowerPoint 2010 that you want to print to a large size (for example, poster size). However, when you send the slides to a plotter or a printer, you receive the following error message:
Windows cannot print due to a problem with the current printer setup. Try one or more of the following:
*Check the printer by printing a test page from Windows
*Make sure the printer is turned on and online
*Reinstall the printer driver

Resolution

To resolve this issue, apply the following hotfix package:
2760388 Description of the Office 2010 hotfix package (Gfx-x-none.msp): October 30, 2012

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.


Fix it for me

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To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8
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Fix this problem
Microsoft Fix it 25012
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For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003
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Microsoft Fix it 55040
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Notes
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  • Install the hotfix that is described in Microsoft Knowledge Base (KB) article 2760388 before you run this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
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Let me fix it myself

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After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  3. On the Edit menu, point to New, and then click Key.
  4. Type Gfx, and then press Enter.
  5. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Gfx
  6. On the Edit menu, point to New, and then click DWORD (32-bit) value.
  7. Type FavorTiledPrinting, and then press Enter.
  8. In the Details pane, right-click FavorTiledPrinting, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Exit Registry Editor.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2687602 - Last Review: March 19, 2013 - Revision: 3.0
Applies to
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner kbfixme kbmsifixme KB2687602

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