Internet Explorer Window Closes When You Click a Download Link

Article translations Article translations
Article ID: 268976 - View products that this article applies to.
This article was previously published under Q268976
Expand all | Collapse all

On This Page

SYMPTOMS

After you click a link to download a file and receive a prompt to run the file from the current location or save it to disk, the browser window closes.

CAUSE

This problem can occur if the primary browser window starts a secondary window, and the link points to a target file that cannot be opened in place. The secondary browser window can be created in one of three ways:
  • You right-click a link in the primary window, and then click Open In A New Window.
  • The primary window's link starts a second window (that is, the HREF tag contains "target=_blank").
  • The primary window uses a Window.Open call to create the secondary window.
Types of files that cannot be opened in place include .zip, .exe, .mp3, .wma, and .asf files. Typical scenarios in which the secondary browser window disappears include:
  • You start Internet Explorer, right-click a link, click Open In A New Window, and then click a download link in the new instance of Internet Explorer.
  • You start Internet Explorer, click a link that opens a secondary window, and then click a download link in the new instance of Internet Explorer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276369 How to Obtain the Latest Internet Explorer 5.5 Service Pack

WORKAROUND

To work around the first scenario, use either of the following methods:
  • Do not right-click a link and then click Open In A New Window. Instead, just click the link that contains the download link.
  • After you right-click a link and then click Open In A New Window, right-click the download link and then click Save Target As.
For the second scenario, instead of clicking the download link, right-click the link, and then click Save Target As.

STATUS

Microsoft has confirmed that this is a problem in Internet Explorer 5.5. This problem was first corrected in Internet Explorer version 5.5 Service Pack 1.

Properties

Article ID: 268976 - Last Review: January 27, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.5
  • Microsoft Windows Millennium Edition
Keywords: 
kbbug kbfix kbie550sp1fix KB268976
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com