Attaching an ISO file in System Center 2012 Virtual Machine Manager fails with error 12700

Article ID: 2689989 - View products that this article applies to.
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SYMPTOMS

In System Center 2012 Virtual Machine Manager, attaching an ISO file to a virtual machine may fail with the following error if the “Share image file instead of copying it” option is selected:

Error (12700)
VMM cannot complete the host operation on the servername.domainname.com server because of the error: 'VMName' failed to add device 'Microsoft Virtual CD/DVD Disk'. (Virtual machine ID C6025A28-89F0-45F9-A28E-42FE334B1C87)

'VMName': The Machine Account 'DOMAINNAME\SERVERNAME$' does not have read access to file share '\\servername.domainname.com\MSSCVMMLibrary\Filename.iso'. Please add this Machine account to the file share security. Error: 'General access denied error' (0x80070005). (Virtual machine ID C6025A28-89F0-45F9-A28E-42FE334B1C87)
Unknown error (0x8001)

CAUSE

This issue can occur if the library share permissions are incorrect or constrained delegation wasn’t configured for the Hyper-V host.

RESOLUTION

To resolve this issue, perform the steps documented in the following TechNet article: http://technet.microsoft.com/en-us/library/ee340124.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2689989 - Last Review: July 9, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft System Center 2012 Virtual Machine Manager
Keywords: 
kbtshoot KB2689989

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